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Supervisor, Operational Excellence

2 months ago

Chicago, United States McDonald's Global Technology Full time

Job Description
Company Description:
McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first, and leverages our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies.
Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)
Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand. Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day.
Global Technology forging the way
Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business. At McDonald's you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.
Job Description:
This opportunity is part of the Global Technology Commercial Products & Platforms (CPP) Team, focused on Financials and Performance Analysis, where our vision is to develop technology that delight our customers and enable our crews to operate our restaurants reliably and effectively. This analyst level role will be part of CPP and Global Technology.
The Analyst, Operational Excellence (OpEx) CPP, Financials & Performance will report to the Director of OpEx for CPP and will conduct analysis on financials and performance for the CPP Teams. The financial analysis and performance analysis aspects span across CPP, and include analysis in support of Restaurant Technology, Customer Technology, Delivery Office, Resource Optimization, Data & Architecture, and the ArchOS initiative.
Accountabilities & Responsibilities:

  • Responsible for capturing input and conducting analysis at the Director's discretion to support capacity planning across CPP, including:
    • Capturing and analyzing intake and demand data from CPP teams and workstreams
    • Analyzing resource allocation
  • Support the CPP, OpEx Director with efforts on innovation, ideation, and incubation.
    • Provide analysis and input to innovation processes.
    • Document processes towards operationalizing approaches towards proofs of concept.
    • Document governance practices for testing and validation processes.
  • Support the CPP, OpEx Director on efforts to analyze industry trends and competitive research.
    • Provide input to operationalize market research activities and trend analysis.
    • Analyze competitive benchmarking efforts in support of CPP targeted areas.
    • Analyze consumer behavior summarize findings for CPP, OpEx Director.
  • Conduct financial analysis and modeling activities for CPP.
    • Function as CPP financial analyst and conduct fiscal management activities.
    • Support the CPP, OpEx Director for overall CPP financial planning, budget requests, and financial reports and aggregation.
    • Conduct monthly financial planning analysis activities, partner with team members.
    • Execute tower financial modeling, regular monthly financial forecasting, tower financial aggregation, and tower capital management.
  • Support the CPP, OpEx Director for creation of the value realization capability.
    • Provide analytics to support value realization efforts for CPP.
    • Analyze and provide input into tools and tracking for value realization processes.
    • Conduct cost-benefit analysis, return on investment (ROI) analyses, and writing and evaluating business case justifications.
  • Provide support to CPP Team members on financial analysis and root cause investigation.
  • Be the CPP point of contact for financial matters, budget, forecast, and actuals.
  • Support the Managers, Senior Manager, Director, and Senior Director for CPP OpEx, as needed.

Qualifications:

  • Deep financial analysis experience.
  • Familiar with financial models, reports, and financial concepts (including operational expenses, capital expenses, budgets, forecasts, actuals).
  • Ability to analyze data in tools and systems, and in external tools and models (including Smartsheet, excel, pivot tables, macros, reports, views, PowerBI, and other various methods of visualization).
  • Capable of synthesizing substantial amounts of detailed data and providing summaries, insights, and recommendations to leadership.
  • Able to work within the CPP and OpEx team, as well as with our business partners in Financial Planning and Analysis, Human Resources, Strategy & Planning, and other groups, as needed.
  • Able to navigate complexity and ambiguity while delivering tangible outcomes.
  • Comfortable working with teams, while also capable of working independently and conducting independent analysis and review.
  • Skilled in root cause analysis, gap analysis, evaluation of variances, and digging into details.
  • Responsible to conduct periodic and ad hoc financial analyses, receive information to and from various groups, and collect information into useful and presentable formats for leadership.
  • Able to aggregate financial data to call attention to items requiring review and using data to inform recommendations and decision making.
  • Working knowledge of business practices, organizational practices, and governance processes.
  • Comfortable working across local and international teams, on-site, hybrid, and virtual environments.
  • Able to work with Microsoft Office Suite (Office 365 / O365, including Teams, SharePoint, Word, Excel, PowerPoint, OneNote), and partner with team members working in these applications.
  • Comfortable to use, navigate, or learn Smartsheet, Excel and other digital tools and dashboards.
  • Comfortable working with or providing information to senior organizational leaders, technology leaders, human resource leaders, operational experts, communications teams, and financial leaders.
  • Ability to collaborate horizontally and vertically across technology leadership teams, aware of industry and technology trends, and open to cultivating ideas of adoption and innovation.
  • Capable of being structured and methodical, while also flexible and adaptable to changing organization needs, technology innovation, and organizational transformation.
  • Able to specifically partner with peers and analysts in Global Technology, Strategy and Planning, Financial Planning and Analysis, Human Resources Management, and Operational Excellence.
  • Able to meet deadlines, communicate financial status, deduct key information, and represent status of actuals plus forecast, compared to budget, in a concise and useful manner.
  • Demonstrated education, experience, or combination, working as a financial planner, financial analyst, data analyst, working with business, operations, technology teams, or similar skillset.

Additional Information:
McDonald's is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com
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Nothing in this job posting or description should be construed as an offer or guarantee of employment.