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Regional Operations Supervisor

2 months ago

Chicago, Illinois, United States WizeHire Full time

Regional Operations Supervisor Job Overview

Are you prepared to contribute to a groundbreaking laundry service that is swiftly expanding?

WizeHire is in search of a committed leader to assist in our ambitious journey. Our mission is to transform the laundry sector by offering unmatched service in a contemporary, welcoming, and secure atmosphere.

As the Regional Operations Supervisor, you will be responsible for managing several locations, guiding your team to provide outstanding service and ensure customer satisfaction. We seek an individual who is energetic, entrepreneurial, and professional, leveraging their prior experience to build and oversee a team, manage daily operations, and grow alongside us.

The ideal candidate will possess a robust background in retail, hospitality, or food service. Our service and team are exceptional, redefining the perception of laundry services globally.

By becoming part of our organization, you will join a remarkable group of motivated professionals dedicated to exceeding expectations in every facet of our flourishing business. This role will also play a crucial part in the launch of our new Fresh and Commercial divisions. What can you expect?

Competitive Compensation: $55,000 - $65,000 (base salary + bonus)

Benefits:

  • Discounted laundry services
  • Flexible yet consistent work schedule
  • Casual work environment

You will be a vital contributor to our organization, supporting our growth. This is your chance to impact an innovative business in the consumer services sector and play a significant role in the success of a service gaining momentum in the market.

Key Responsibilities:

  • Establish a workplace culture that aligns with WizeHire objectives and define the mission, vision, and values of the organization.
  • Recruit, interview, select, hire, and develop an appropriate number of managers and attendants.
  • Focus on team development to enhance customer satisfaction and operational excellence.
  • Monitor and analyze operational patterns and trends.
  • Create procedures that comply with HR regulations.
  • Guide, support, and develop staff, including overseeing the onboarding process for new employees.
  • Encourage staff to take ownership and ensure accountability through consistent feedback.
  • Lead employees to meet productivity, quality, and goal achievement expectations set by the organization.
  • Manage employee work schedules, including training, call-ins, and overseeing overtime hours.
  • Continuously implement and refine processes and protocols to sustain operational excellence (quality, speed, efficiency, and output).

Qualifications:

  • A Bachelor's degree or equivalent work experience is required for this position.
  • Previous experience in operations or related fields is essential.
  • The ideal candidate should have a strong background in retail, hospitality, or food service.
  • Demonstrated leadership and development qualities are a must.
  • Problem-solving and critical-thinking skills are crucial for this role.
  • Knowledge of basic economics, budgeting, and accounting principles is necessary.
  • Proficiency in Microsoft Windows environment, including Excel, is required.
  • The ability to serve as a knowledgeable resource to the management team is essential for providing leadership and direction.

Compensation: $55,000 - $65,000 base + bonus

About WizeHire:

At WizeHire, our mission is to foster a fun environment and experience while at work, focusing on delivering an excellent customer service experience within our facilities and communities.