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Sales Coordinator/Front Desk Agent

2 months ago

Westbury, United States Courtyard by Marriott Westbury Long Island Full time
Job Description

The Sales Coordinator position supports the efforts of the Director of Sales/Sales Manager and potentially handles specific market segments, such as wedding and social groups and meetings, as assigned. Other primary responsibilities include (May also include some front desk shifts):

  • Qualifying and selling our hotel's facilities and services to inquiries and sales leads.
  • Maintaining communication with clients from the beginning to end of their event to ensure their satisfaction.
  • Conducting hotel tours and site inspections for prospective clients.
  • Attending community and industry networking events to represent the hotel.
  • Participating in sales blitzes.
  • Maintains awareness of the sales practices of the hotel's competitive set and is a "product expert" when selling against them.
  • Ensures that he/she adheres to all sales administrative processes that are in place including preparation and submission of reports or internal communication and meets deadlines.
  • Builds strong relationships and loyalty with all clients/groups and maintains professional integrity.
  • Builds and manages room blocks in Property Management Systems
  • Enters rooming lists for all groups and creates group resumes
  • Assists with detailing group resumes and BEOs and coordinates billing between accounting, front office and sales Job Requirements

    To be considered for this position, you must:

    • Have previous front desk, reservations or sales office experience

    • Clear, concise written and oral communication skills

    • Be able to work efficiently in a fast-paced working environment

    • Be extremely organized and detail-oriented

    • Ability to effectively multi-task, prioritize and meet deadlines

    • Proficient with computers including Word and Excel

    • Ability to learn to use new computer systems and programs

      Source: Hospitality Online