Guest Services Supervisor

2 weeks ago


Westbury, New York, United States Chartwell Hospitality Full time

Position: Front Desk Supervisor

Company: Chartwell Hospitality

As a Front Desk Supervisor, you will be responsible for overseeing the Front Office operations to ensure seamless service and exceptional guest experiences. Your role will involve addressing guest inquiries and resolving any issues with professionalism and poise.

Key Responsibilities:

  • Manage daily Front Office activities to achieve operational excellence.
  • Lead and mentor Front Office staff, fostering a collaborative and high-performing environment.
  • Act as the Manager on Duty when required, ensuring guest satisfaction and operational efficiency.

Qualifications:

The ideal candidate will possess:

  • Two to three years of experience in a similar role within the hospitality industry.
  • Strong knowledge of hotel operations and supervisory practices.
  • Excellent communication skills in English, with proficiency in additional languages being advantageous.
  • Ability to handle financial transactions accurately and proficiently use Microsoft Office applications.

Benefits:

We offer a comprehensive benefits package that includes:

  • Travel and hotel discounts
  • Medical, dental, and vision insurance
  • Life and supplemental insurance
  • Disability coverage
  • 401-K retirement plan
  • Opportunities for professional development
  • Competitive salary with performance incentives

About Chartwell Hospitality:

Chartwell Hospitality is committed to providing outstanding service and creating memorable experiences for our guests. We pride ourselves on our welcoming atmosphere and dedication to excellence.



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