Guest Services Representative

2 weeks ago


Westbury, New York, United States Chartwell Hospitality Full time

Position: Guest Services Representative

Overview: As a Guest Services Representative, you will be the first point of contact for our guests, ensuring a welcoming atmosphere and delivering outstanding service.

Key Responsibilities:

  • Provide an exceptional first impression to guests, showcasing a passion for hospitality.
  • Assist guests in person and via phone, addressing inquiries and resolving issues promptly.
  • Manage the check-in and check-out process efficiently, handling transactions with accuracy.
  • Utilize computer systems and software to facilitate guest services.
  • Maintain a clean and organized front desk area.

Essential Skills:

To excel in this role, candidates must possess:

  • Strong English communication skills, with the ability to read, write, and speak fluently.
  • Proficiency in using computers and various software applications.
  • The capability to stand for extended periods and occasionally lift items up to 20 pounds.

Benefits:

We offer a comprehensive benefits package that includes:

  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • 401-K Plan
  • Supplemental Insurance Options
  • Opportunities for Professional Growth and Development
  • Travel Discounts

About Chartwell Hospitality:

Chartwell Hospitality is committed to providing a memorable experience for our guests, with a focus on comfort and convenience. Our properties are designed to cater to both business and leisure travelers, ensuring a pleasant stay.



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