Account Manager, Enterprise
1 month ago
- Act as primary contact for designated accounts, fostering strong relationships across all levels.
- Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly.
- Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
- Collaborate cross-functionally with internal teams and leverage Sitecore’s partner network for exceptional client support.
- Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
- Monitor customer health and address issues promptly to ensure long-term partnerships.
- Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements.
- 5+ years’ of experience in enterprise software sales or SaaS environment.
- Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred.
- Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape.
- Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization.
- Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Experience presenting onsite to executive stakeholders and ability to showcase strong communication skills.
- Possess high empathy and excitement for what can be defined as digital customer experience.
- Tenacious, ambitious, self-starter, naturally curious, highly coachable, high emotional intelligence and self-aware.
- Sales and Customer Success are the key to our success We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel It’s never been a better time to join Sitecore. Growth for us means growth for you and your career.
- Great team and company culture You can find out more about our company culture in the Sales and Customer Success team and our commitment to creating a diverse and inclusive workplace, on our YouTube Channel. Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably.
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