Senior Manager, Implementation Operations And Transformation

3 weeks ago


San Diego, United States Velocity Resource Group Full time
  • As a transformation leader, your primary responsibility will be to establish centers of excellence in Process Simplification and Playbook Development, Business Analytics, Forecasting and Capacity Planning / Resource Management, Training, and Vendor Management.
  • Additionally, you will play a crucial role in managing rollout of new systems and tools, including professional services automation (PSA) and partner scheduling automation, and leading change management initiatives within the Implementation organization.
  • Develop and nurture centers of excellence for Process Simplification and Playbook Development, Business Analytics, Forecasting and Capacity Planning / Resource Management, Training, and Vendor Management.
  • Lead forecasting, capacity planning, and resource management processes to optimize revenue and expense forecasting accuracy, team utilization, and unit economics.
  • Own the vendor partnership lifecycle from sourcing and price/terms negotiations to onboarding, startup, and continuous improvement to improve installation cost, quality, and capacity.
  • Collaborate closely with stakeholders, including Implementation leadership, Product Management, Customer Success, Sales, and Finance.
  • Strong expertise as a transformational leader developing centers of excellence for Process Simplification and Playbook Development, Business Analytics, Forecasting and Capacity Planning/Resource Management, Training, and Vendor Management.
  • This position is also eligible for an incentive compensation plan.


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