Manager, Operations

1 month ago

Mesa, United States Verra Mobility Full time
 

 

Who We Are

Verra Mobility Commercial Services is a global leader in smart mobility, creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for millions of vehicles around the world through connectivity with hundreds of tolling and issuing authorities.  

How We Work

As a future focused organization, we are looking for people who want to create relevant solutions today that will work tomorrow ensuring more people around the world reach their destination safely and easily.

What you'll do

  • Leads a blended team of both exempt and non-exempt employees; selection and hiring, providing work guidance, motivating, coaching, constructive feedback and informal and formal performance reviews
  • Monitor metrics and milestones to chart progress against expectations and accountabilities.
  • Coach the team to approach challenges using a broader and/or global perspective.
  • Foster an environment that encourages and enables others to build skills and develop their careers
  • Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors
  • Serves as a change-agent in helping to implement process and/or organizational change efforts across the department
  • Optimize and integrate large-scale systems to continually improve quality and service
  • Create strategies that synthesize information, experience, and various inputs to determine the best course of action for teams and units.
  • Demonstrated ability to use a wide variety of problem-solving tools including A3, 5 Why’s, FMEA, VSM, Kaizen and others to conduct root cause analysis and/or design process improvements

What we're looking for

  • Bachelor’s degree or equivalent work experience. 
  • At least three years of leadership experience in some capacity
  • Ability to develop and successfully engage with employees
  • Experience working with both internal and external customers preferred
  • Strong analytical, problem solving, and decision-making skills 
  • Ability to maintain professionalism and to work well with others
  • Exceptional relationship building skills, both internal and external 
  • Strong verbal and written communication skills
  • Quality driven with a strong attention to detail 
  • Ability to prioritize, multi-task and meet all assigned deadlines
  • Strong computer skills using Microsoft Office (Especially Excel and Sharepoint)
  • General SQL knowledge

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

  • Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
  • Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
  • Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
  • Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. 

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