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Retail Store Operations Manager

2 months ago

Mesa, Arizona, United States Buckhorn Store (Main & Recker) Full time
Job Summary

We are seeking a highly skilled and experienced Retail Store Operations Manager to join our team at Buckhorn Store (Main & Recker). As a key member of our management team, you will be responsible for driving retail business operations at our store location to help fund our mission of ending unemployment.

Key Responsibilities
  • Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
  • Coordinate with district managers to develop and implement strategic plans to drive donations.
  • Monitor product levels daily to achieve bottom line sales budget against targets.
  • Ensure payroll costs and operating costs are managed to budget.
  • Ensure team members deliver excellent customer service to donors and customers.
  • Ensure store locations are clean, well-kept, and reflect the company brand appropriately.
  • Partner with community businesses and organizations to promote our mission.
  • Maintain regular and consistent in-person attendance.
  • Serve as a company ambassador to the community.
  • Transfer to different stores at any given moment due to business needs.
  • Cover shifts at different stores at any moment due to business needs.
  • Ensure that all team members are well-trained and fulfill their duties and responsibilities.
  • Ensure that donation attendants demonstrate excellent customer service in receiving donations and that those donations are sorted and prepared for processing.
  • Ensure that production teams process, price, and display product per company standards and to achieve store goals.
  • Under the direction of the district manager, partner with other store locations to allocate donations, team members, and leadership to maximize area performance.
  • Ensure that team members are operating per company standards and procedures.
  • Must have reliable transportation in order to perform daily tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes.
  • Transfer to different stores at any time due to business needs.
  • Partner with support areas (asset protection, human resources, safety, finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
  • Build a high-performing team.
  • Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of team members.
  • Ensure that the assistant store manager effectively manages performance of retail store associates.
  • Play a critical role in driving company culture change efforts and change management processes.
  • Model company core values – trust, collaboration, engagement, ownership, and innovation.
  • Perform other related duties, as assigned.
Minimum Qualifications
  • High school diploma or equivalent
  • Two years' work experience in retail management, preferably thrift
  • One year customer service experience
  • Proficient in Microsoft Office Suite
  • Valid driver's license and clean MVR
  • Ability to pass a background check and drug screen, where applicable for position
  • Ability to speak and read English proficiently
Benefits
  • 5 medical plans
  • Employer-funded health reimbursement account (HRA)
  • 3 dental plans
  • Vision plan
  • 401(k) (immediate participation upon hire)
  • Employer-paid life insurance
  • Employee assistance program (EAP)
  • Paid time off; sick and vacation
  • Paid holidays