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Fulfillment Operations Manager

2 months ago

Mesa, Arizona, United States Sharecare Full time

Job Summary:

The Fulfillment Lead is responsible for overseeing the daily operations of the Fulfillment Team at Sharecare. This includes managing the workflow, ensuring timely completion of tasks, and maintaining high-quality standards.

Key Responsibilities:

  • Manage employee work queues and assign tasks to meet established Key Performance Indicators (KPIs)
  • Coordinate the assignment and completion of rush and shred requests
  • Provide coaching and guidance to team members on key performance behaviors and document interactions
  • Energize and motivate the team through positive reinforcement and support
  • Identify and report employee performance issues to ensure operational efficiency and effectiveness
  • Escalate performance and personnel issues to the Manager in a timely manner
  • Approve time cards for direct reports and contribute to the interviewing, selection, and training of new team members
  • Assist in the ongoing enhancement of internal process improvement initiatives
  • Monitor print and mailroom supply inventory to ensure a continuous workflow
  • Identify, report, and escalate any equipment and server malfunctions

Requirements:

  • Competent PC skills and proficiency in Microsoft Office
  • Excellent verbal and written communication skills
  • Minimum 1 year of experience in shipping and packaging
  • Availability to work the evening shift as needed

Physical Requirements:

  • Ability to sit or stand for long periods
  • Physical ability to lift and carry 25 pounds of materials
  • Manual dexterity and strength to enter information via computer keyboard and perform other tasks
  • Eyesight to effectively read documents and view information on a computer monitor
  • Speaking and hearing ability to effectively communicate
  • Eye/hand coordination, hearing, and visual acuity necessary for daily tasks

Information Governance Accountabilities:

  • A high-level understanding of Sharecare's information governance program and role-specific accountabilities
  • A thorough understanding of role requirements, including policies, procedures, and processes
  • Commitment to discuss questions and recommendations about processes and observed variations in performing tasks
  • Participation in education as required for corporate compliance and role-specific functions and tasks

HIPAA/Compliance:

  • Maintain the privacy of all patient, employee, and volunteer information and access such information only on a need-to-know basis for business purposes
  • Comply with all regulations regarding corporate integrity and security obligations
  • Report unethical, fraudulent, or unlawful behavior or activity
  • Maintain current and yearly HIPAA certification