Operations Manager

6 months ago

Mesa, United States Ulta Beauty, Inc. Full time

OVERVIEW



Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose —a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

GENERAL SUMMARY & SCOPE

The Operations Manager (OM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth for the store. The OM leads a team of Task Associates and the Merchandise Manager (MM), and is responsible for supporting the management of the operations of a retail store, including realignments, planograms and inventory life cycle-related processes (e.g., cycle counts, damages, testers, Return To Vendors (RTV), Destroy in Field (DIF) and inventory adjustments). This leader drives the store’s retail business through a focus on performance (sales, inventory results, and operational compliance), people (talent acquisition, training and development), and process (standard operating procedures and compliance standards). This position requires a passion for operational excellence, a drive for results, the ability to quickly and efficiently lead through unforeseen complexity, and the ability to lead, influence, and develop their team.

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions)

The OM is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance

Promote a culture of accountability to meet or exceed the store’s goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. Drive company profitability through operational excellence, top-line sales growth, and expense control. Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload (e.g., realignments, planograms, and ad set processes) on time, and within the payroll budget. Review, analyze and react to Ulta Beauty’s financial and operational reporting, including store visit and audit results, regularly and in a timely manner. Leverage company programs, tools, and resources to drive improvements to meet Ulta Beauty’s goals for the store. Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience. Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests. Maintain prompt, regular attendance as the OM and hold store associates accountable to the Ulta Beauty attendance policy.

People

Attract, hire, and retain a diverse team of top talent, and efficiently address any staffing needs and open positions for the store. Build a highly engaged team at the store that embodies the Ulta Beauty brand through effective collaboration, open and honest communication, and prioritization of work. Create an inclusive environment that inspires and encourages the growth and engagement of associates. Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance. Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. Establish professional vendor partnerships that foster a shared interest in collaboratively delivering on shipment and planogram expectations. Model a culture of operational excellence by working alongside the leadership team and by establishing priorities, providing clear direction and support, and sharing best practices. Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store.

Process

Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards for the store. Adhere to and enforce Ulta Beauty’s dress code. Ensure the execution of all operational focuses, inclusive of ad set processes, visual sets, planograms, realignments, and inventory life-cycle related processes (e.g., cycle counts, damages, testers, inventory adjustments, RTVs, and DIFs). Use the company’s scheduling tool as directed to adjust schedules and manage attendance in-the-moment during manager-on-duty shifts to ensure accurate schedules and reporting. Use the company’s task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment. Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated budget is adhered to, and necessary products for services and retail are on hand. Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management, and loss prevention. Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary. Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks. Utilize company programs, tools, and resources to drive store improvements. Regularly communicate and provide feedback to field leadership on business trends and opportunities, events, operational challenges, merchandise needs, and competitive landscape for their store.

JOB QUALIFICATIONS

Education

Bachelor’s degree is preferred

Experience

2-3+ years of fast-paced, retail management, or other relevant work experience Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directives Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team

Skills

Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices) Excellent written and verbal communication Strong collaboration and interpersonal skills Strong organizational skills to manage multiple tasks Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable

SPECIAL POSITION REQUIREMENTS

Work a flexible, full-time schedule to include days, evenings, weekends, and holidays Must be available to work shifts on Sundays and Mondays Attend corporate business meetings and conferences

WORKING CONDITIONS

Continuous mobility throughout the store during shift, including twisting Frequent bending, pulling, pushing, crouching, stooping, and reaching during shift Continuous lifting and/or moving up to 25 lbs. during shift Continuous coordination and manipulation of objects during shift Frequent use of a computer, telephonic devices, and related office supplies

If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.



ABOUT

At  Ulta Beauty  (NASDAQ: ULTA),  the possibilities are beautiful . Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

  • Operations Manager

    1 month ago

    Mesa, United States Ulta Beauty Full time

    The Operations Manager (OM) is responsible for leading through Ulta Beautys mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth for the store. The OM leads a team of Task Associates Operations Manager, Operations, Manager, Leadership, Inventory Control, Sales, Manufacturing

  • Operations Manager

    3 weeks ago

    Mesa, United States Outdoor Lighting Perspectives Full time

    JOB SUMMARYAn Outdoor Lighting Perspective Operations Manager plays an active role in the research, planning and implementation of strategies that align with department and company goals, as established by the franchise owner. You are expected to lead by example, hiring and motivating staff to meet and exceed their personal and professional goals while...

  • Operations Manager

    3 weeks ago

    Mesa, United States Pool Company Full time

    Location: NPT Mesa, AZ - 611, 7307 E Hampton Ave Mesa, Ste 102, Mesa , Arizona - 85209Looking to work for the best in the industry?Look no further than POOLCORP, the world's leading distributor of outdoor living products. With over 440 Sales Centers in 13 countries and a team with more than 6,000 dedicated employees, we are committed to meeting the needs of...

  • Retail Operations Manager

    1 week ago

    Mesa, Arizona, United States Power Store (Power & Ray) Full time

    OverviewAt Power Store (Power & Ray), we're seeking an experienced Retail Operations Manager to lead our daily operations and drive success. As a key member of our team, you'll be responsible for overseeing the sales floor, inventory management, customer service, and more.SalaryWe offer a competitive salary of $45K per year, along with a comprehensive...

  • Clubhouse Assistant

    7 days ago

    Mesa, United States Athletics - Baseball Operations Full time

    Title: Clubhouse Assistant - Arizona Department: Minor League Operations Reporting to: Assistant Director, Minor League & Clubhouse Operations Job Classification: Full-time, nonexempt Location (City, State): Mesa, AZ Description: The Athletics are currently seeking a Full-Time Arizona Clubhouse Assistant. This position will report directly to the Assistant...

  • Culinary Operations Manager

    4 days ago

    Mesa, Arizona, United States Aramark Full time

    About the RoleWe are seeking a highly skilled Culinary Operations Manager to oversee all culinary operations for our location. This is a key position that requires strong leadership and management skills, as well as expertise in food preparation and kitchen management.Key ResponsibilitiesSupervise and coordinate all related culinary activities, including...

  • Restaurant Operations Manager

    1 week ago

    Mesa, Arizona, United States McDonald's Full time

    McDonald's OpportunityWe are looking for an experienced General Manager to lead our restaurant team. As a Restaurant Operations Manager, you will be responsible for overseeing daily operations, managing staff, and ensuring exceptional customer service.About the RoleThe ideal candidate will have previous experience in quick-service restaurants or...

  • Store Operations Manager

    4 days ago

    Mesa, Arizona, United States Buckhorn Store (Main & Recker) Full time

    Job SummaryWe are seeking a highly motivated and experienced Store Operations Manager to join our team at Buckhorn Store (Main & Recker). As a key member of our retail leadership team, you will be responsible for leading the daily operations of the sales floor, driving revenue growth, and ensuring exceptional customer service.About UsBuckhorn Store (Main &...

  • Logistics Operations Manager

    1 week ago

    Mesa, Arizona, United States KP Aviation, LLC Full time

    Job SummaryWe are seeking an experienced Logistics Operations Manager to oversee the daily operations of our warehouse. This role is responsible for supervising warehouse employees, ensuring the timely and accurate completion of tasks related to shipping/receiving, inventory management, data entry, material processing, and warehouse operations.The ideal...

  • Warehouse Operations Manager

    3 weeks ago

    Mesa, Arizona, United States KP Aviation, LLC Full time

    Job Description:At KP Aviation, LLC, we are seeking an experienced and skilled Warehouse Supervisor to oversee the day-to-day operations of our warehouse and ensure the safety, quality, and productivity of assigned departments and associates.Responsibilities:• Oversee the day-to-day operations of the warehouse and monitor the safety, quality, and...

  • Clinical Operations Manager

    4 days ago

    Mesa, Arizona, United States MIND 24-7 Full time

    Job OverviewMIND 24-7 is a pioneering behavioral health care provider offering innovative and accessible mental health services in Arizona. We are seeking an exceptional Clinical Operations Manager to lead our daily operations, ensuring seamless delivery of high-quality patient care.

  • Store Operations Manager

    1 week ago

    Mesa, Arizona, United States Buckhorn Store (Main & Recker) Full time

    About Our CompanyBuckhorn Store (Main & Recker) is a leading retail organization that prioritizes community involvement and sustainable practices.Salary and BenefitsThe successful candidate will be offered a competitive salary of $45,000 per year, with access to our comprehensive Total Rewards package. This includes 5 medical plans, an employer-funded health...

  • Restaurant Operations Manager

    1 week ago

    Mesa, Arizona, United States McDonald's Full time

    About the Role">Are you a results-driven leader looking for a new challenge? Do you have a passion for delivering exceptional customer experiences? Look no further! We're seeking a highly skilled Restaurant Operations Manager to join our dynamic team.Job Description">The successful candidate will oversee all aspects of restaurant operations, including...

  • Operations Excellence Manager

    4 days ago

    Mesa, Arizona, United States CheckersRally's Full time

    We are seeking an experienced Shift Leader to join our team at Checkers & Rally's. This role is ideal for individuals who are passionate about delivering exceptional Guest and Team service, while driving sales and profits.About the RoleAs a Shift Leader, you will be responsible for managing successful shifts, achieving sales and profit goals, executing...

  • Clinic Operations Manager- Mesa

    4 weeks ago

    Mesa, United States Ally Pediatric Therapy Full time

    Position Overview:As a Clinical Operations Manager at Ally Pediatric Therapy, you will play a key role in ensuring the smooth operation and efficient delivery of clinical services. You will work closely with the clinical leadership team to oversee the day-to-day activities of the clinic, manage staff, and ensure high-quality care for our clients. This...

  • Interpreter - Taiwanese Mandarin

    3 days ago

    Mesa, United States Athletics - Baseball Operations Full time

    Title: Interpreter - Taiwanese Mandarin Department: Minor League Operations Reporting to: Director, Minor League Operations Job Classification: Full-time, exempt Location (City, State): Mesa, AZ Description: The Athletics are currently seeking a Taiwanese Mandarin Interpreter at the Lew Wolff Spring Training Facility in Mesa, AZ. This position will provide...

  • Interpreter - Japanese

    3 days ago

    Mesa, United States Athletics - Baseball Operations Full time

    Title: Interpreter - Japanese Department: Minor League Operations Reporting to: Director, Minor League Operations Job Classification: Full-time, exempt Location (City, State): Mesa, AZ Description: The Athletics are currently seeking a Japanese Interpreter at the Lew Wolff Spring Training Facility in Mesa, AZ. This position will provide translation...

  • Retail Store Operations Manager

    1 week ago

    Mesa, Arizona, United States Power Store (Power & Ray) Full time

    Power Store (Power & Ray)We are seeking a highly skilled Retail Store Operations Manager to lead our sales floor team at Power Store in Mesa, Arizona. This is a fantastic opportunity to join our dynamic retail team and take your career to the next level!About the Job:In this key role, you will be responsible for leading the daily operations of the sales...

  • Healthcare Operations Manager

    4 days ago

    Mesa, Arizona, United States KPC Promise Healthcare LLC Full time

    Job Title: Healthcare Operations Manager">About KPC Promise Hospital of PHOENIXKPC Promise Hospital of PHOENIX is a leading healthcare provider dedicated to delivering exceptional patient care and promoting a positive work environment. Our team is comprised of experienced professionals who are passionate about making a difference in the lives of our patients...

  • Restaurant Operations Manager

    4 days ago

    Mesa, Arizona, United States Gecko Hospitality Full time

    Gecko Hospitality is seeking an experienced Restaurant Assistant General Manager to lead our team in Mesa, AZ.About the OpportunityWe offer a fun, positive and rewarding work environment where you can grow your career with us. Our restaurant boasts a lively atmosphere centered around our creative seafood dishes that anyone can enjoy.Job Description:The...