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Front Office Night Manager

2 months ago

Beverly Hills, United States Waldorf Astoria Beverly Hills Full time
Description

As a leading hotel in the luxury market, Waldorf Astoria Beverly Hills is looking for a Night Manager to join the Front Office Team at this beautiful property

This Forbes 5-Star, AAA 5-Diamond hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets. This includes 2 Jean-Georges concepted restaurants, lobby lounge, and in-room dining.

In this role, you will oversee all the overnight front office operations of the property and manage a team of approximately 10 employees.

The ideal candidate will have luxury front office management experience and has a passion for delivering exceptional service. ONQ experience highly preferred. 

Want to learn more? Hotel Website, Instagram, Facebook

Classification: Full-Time

Shift: Overnight– must be available to weekdays, weekends, and holidays.

Pay Rate: The annual salary range for this role is $75,000 to 80,000 and is based on applicable and specialized experience and location.

What will I be doing?

As Night Manager, you would be responsible for directing and overseeing all hotel operations during the night shift to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly Act as Manager on Duty and on behalf of the General Manager in his/her absence Tour hotel interior and exterior to ensure the property and facilities are functional, presentable to established standards and safe for guests and team members Oversee preparation of daily summary reports Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations and delivering recognition and reward Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality Productivity Dependability Customer Focus Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

Access to your pay when you need it through DailyPay Medical Insurance Coverage – for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO)   Go Hilton travel discount program  Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) Career growth and development  Team Member Resource Groups Recognition and rewards program

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Source: Hospitality Online