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Front Office Manager

1 month ago

Auburn Hills, Michigan, United States Hampton Inn - Auburn Hills North Full time

Job Title: Front Office Manager

Job Summary: We are seeking a highly skilled and experienced Front Office Manager to join our team at Hampton Inn - Auburn Hills North. As a Front Office Manager, you will be responsible for leading the front desk team and ensuring that our guests receive exceptional service and a memorable experience.

Key Responsibilities:

  • Supervise and train front desk staff to ensure excellent customer service and high-quality performance.
  • Manage the front desk operations, including reservations, check-in, and check-out processes.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Monitor and control front desk expenses, including labor costs and inventory management.
  • Collaborate with other hotel departments to ensure seamless guest experience.

Requirements:

  • Minimum 1 year experience in front desk operations or a related field.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • High school diploma or equivalent required; degree in hospitality or a related field preferred.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.