Assistant Front Office Manager

4 weeks ago

Woodland Hills, California, United States Warner Center Marriott Full time
About Us

The Warner Center Marriott is a premier meeting destination in the San Fernando Valley, offering a unique blend of California atmosphere and city convenience. Strategically located in the Warner Center Business Park, our hotel provides an ideal setting for business and leisure travelers alike.

Job Summary

We are seeking a highly motivated and experienced Front Office Manager to join our team. As a key member of our Front Office team, you will be responsible for managing the day-to-day operations of the Front Desk, ensuring exceptional customer service, and maintaining high levels of guest satisfaction.

Responsibilities
  • Manage the Front Desk operations, including guest registration, checkout, and telephone service.
  • Implement company and franchise programs to drive revenue growth and improve guest satisfaction.
  • Prepare forecasts and reports to assist in the development of the Rooms Division budget.
  • Monitor and maintain the front office systems and equipment to ensure optimal performance.
  • Track guest satisfaction surveys and maximize the usage of the guest response tracking system.
  • Provide training and development opportunities for entry-level associates and supervisors.
  • Develop and implement controls for expense management and labor costs.
  • Interview, hire, train, and develop staff members to ensure high levels of performance and guest satisfaction.
  • Communicate effectively with guests, staff, and other departments to ensure seamless operations.
  • Ensure compliance with front office, guest service, and PBX standard operating procedures and policies.
  • Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction.
Requirements
  • Minimum 2 years of front office supervisory experience.
  • High School diploma or equivalent required.
  • Hotel experience preferred.
  • Proficient with PMS system and computer literacy a must.
  • Advanced knowledge of brands reward program.
  • Able to handle cash and credit transactions.
  • Maintain a professional appearance and manner at all times.
  • Communicate well with guests.
  • Must possess thorough knowledge of all front office operations and individual job requirements.
  • Able to effectively deal with internal and external customers.
  • Able to manage multiple tasks at all times and have excellent organizational skills.
  • General knowledge of local area attractions and transportation.
  • Must be able to stand up for 4 or more hours at a time with or without reasonable accommodation.
  • Able to observe and detect signs of emergency situations.
  • Able to establish and maintain effective working relationships with associates and customers.
  • Able to remain calm and alert during emergency situations and/or heavy hotel activity.
  • Effective verbal and written communication skills.
  • Ability to adapt communication style to suit different audiences.
  • Must be available to work any shifts, including weekends and holidays.
Benefits

HEI Hotels and Resorts offers a comprehensive benefit program that provides choices for your physical, mental, and financial wellness. Our benefits include competitive Medical and Dental programs, Vision insurance, Vacation, Sick, and Holiday programs, and a wide array of coverage, including Supplemental, Spousal, and Child Life insurance, as well as Short and Long-Term Disability plans. We also offer a 401(k) Savings Plan with matching funds and discounts through our 'YouDecide' and Hotel Room Discount programs.

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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