Director, Workforce Management

2 weeks ago


Charlotte, United States Society of Workforce Planning Professionals Full time
  • Director, Workforce Management – Multiple Locations – Ally
  • Ally Financial only succeeds when its people do – and that’s more than some cliche people put on job postings.
  • In this role, the individual will lead the team responsible for capacity planning, scheduling, interval forecasting, real-time management, and work closely with the team in invoice reconciliation (for assigned suppliers).
  • Performs supplier invoice validation/reconciliation for assigned business unit suppliers.
  • Implements governance around the Performance Management process to drive consistency in metric alignment, methodology, reporting, and measurement.
  • Streamlines Workforce Management and Performance Management processes by reducing manual effort and eliminating waste, to mitigate risk and gain efficiencies.
  • 5+ years direct experience managing within a multi-channel Customer Care Center, preferably in support of online banking products, services, and operations to include Wealth Management, Deposits Call Center, Auto Back Office, and Call Center along with other business lines as the business evolves.
  • Hands-on experience using Verint or similar WFM software.


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