Property Manager Leader

3 weeks ago

Charlotte, United States Community Association Management Full time
Job DescriptionJob Description

Primary Purpose of the Job

Reporting to the Director of Operations, the Association Coordinator Manager delivers leadership and top-quality community management services to the Self-Managed and Accounting only Homeowner's Associations we service. This is a dual role in which the manager also manages an assigned portfolio of accounts. The incumbent must be experienced in HOA management. The Association Coordinator Manager will work directly with the Board of Directors of these communities assigned to the position.

Essential Duties and Responsibilities

Leadership

  • Supervises all Association Coordinators with an assigned portfolio(s) to include hiring, training, coaching, and corrective measures.
  • Ensures proper time keeping of staff by reviewing and approving time off requests and working with Human Resources to address time and attendance violations.
  • Determines productivity standards of each Association Coordinator and communicates these standards with the goal of maximizing performance and individual success and ensures that Community Managers follow the policies and practices of identified standards.
  • Evaluates performance of individual Association Coordinators and provides professional and positive leadership.
  • Documents, interviews, and assists Association Coordinators regarding complaints and challenges relative to community management, internal staff and operations, etc.
  • Conducts regularly scheduled meetings with staff individually and in group meetings to communicate information and company updates, to ensure that directives and goals are mutually understood, and to receive feedback.
  • Tracks individual performance by monitoring common standards and expectations.
  • Receives training as needed for job-related topics.
  • Principally responsible for preparation of reports and insurance claims for damages to Association property, including evaluation and assessment of damage, estimating cost of repairs, reviewing applicable insurance policies and recommending appropriate course of action to Association with respect to claim-filing, and ensures repairs are made in accordance with the Board of Director's approval.
  • Ensure communities assigned receive necessary training and adhere to established company standards including customer service.

Community Management

  • Manages an assigned portfolio of communities as needed and/or in preparation for assignment to a designated Community Manager.
  • Acquires and maintains current knowledge of state and regulatory statutes for all areas of which the company operates.
  • Gains and maintains a comprehensive understanding of each Association's governing documents, property management contracts and the specific needs of Associations assigned.
  • Provides monthly management report to Board of Directors with recommendations, as appropriate, to enhance community appearance values, and promote harmony among residents. Matters addressed to include financials, work orders, open tasks, status updates; inspections, compliance issues and advising Board of Directors.
  • As needed prepares for and attends Board meetings, Annual meetings, or special meetings of the Association and its homeowners with Community Managers as needed, including preparing meeting notices in compliance with governing documents and financial reports, and supervising voting, submission and collection of ballots, rules of order, and other matters pertaining to meeting oversight.
  • Reviews vendor invoices before payment, compares vendor expenses to budget, notes trends and indications of problems, addresses with Association.
  • Assist Association Coordinators in preparing, implementing, and meeting the annual operating and capital budgets and forecasts for assigned communities.

General

  • Investigates and makes full report to Executive Management of all at risk clients.
  • Assists in process of amending Association governing documents.
  • Participate in Business Development meetings and information sessions.
  • As needed and deemed appropriate, inspect communities in order to ensure communities are well maintained and ensures monthly reporting of all site inspections for presentation to director of Operations.


Qualification and Requirement:

  • Demonstrated experience (5+ years) in Homeowner Association Management.
  • Associate degree; or equivalent from a two-year college or technical school; or 5 or more year's related experience and/or training; or equivalent combination of education and experience. Bachelor's degree preferred.
  • Strong communication and organizational skills
  • Ability to manage effective teams and develop strategic solutions.
  • Ability to work under pressure, multi-task, meet deadlines, and prioritize large volumes of task/functions.
  • Detail oriented with excellent time management skills.
  • Able to work with a diverse group of people.
  • Excellent verbal/written skills and customer service skills
  • Demonstrated ability to represent the organization in a positive and professional manner.
  • Works well in both team and individual environments.

Physical Demands:

40-hour work week typically 8:00 A.M. - 5:00 P.M. Monday through Friday. The work week may require after hours and weekend work/meetings and the ability to respond to on-call requests to respond to emergencies.

Safety Hazards:

Minimal. General office working conditions.

Will involve travel to sites, with exposure to normal safety hazards associated with traveling in conjunction with property management.

This job description does not list all the duties of the job. You may be asked by managers or directors to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.

Management reserves the right to revise this job description at any time. The job description is not a contract for employment, and either you of the employer may terminate employment at any time, for any reason.



Benefits:

Medical

Dental

Vision

Life

401K

PTO

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