Virtual - Customer Account Executive - Retention Sales

1 month ago

key West, United States Comcast Full time
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for supporting Comcast Business Services in their efforts to retain our existing customer base through working with existing customers that are either requesting disconnect of service or who have been identified as being part of a customer subset with high propensity to request disconnect of service. Empathizes with clients, helps them resolve outstanding issues and renegotiates the terms of their agreement. Supports "value our customer" campaigns such as customer satisfaction surveys, contract renewals, or other initiatives. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities

  • Uses active listening, empathy and assumes ownership of customer issues through to resolution.
  • Communicates a professional sense of urgency, with various departments, in an effort to rectify customer issues.
  • Minimizes churn by strategically offering product bundles and price points that meet the needs of the customers' budget and business applications and expands their product mix with Comcast.
  • Proactively encourages retention by contacting clients at various high propensity churn points in their life cycle (i.e. 3-6 months prior to contract expiration, after successive service calls etc.) to assure customer satisfaction and to re-contract and extend customer relationships where appropriate.
  • Meets or exceeds budgeted retention goals for all product lines.
  • Demonstrates strong problem solving and communications skills.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.


Salary:

Base Pay: $17.56

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Total Target Compensation (Base Pay plus Targeted Commission): $27.18

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.


Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.


Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

2-5 Years

PDN-9cbad487-92ec-456a-b0ae-230eb7c5b82d

  • Virtual - Customer Account Executive - Retention Sales

    1 month ago

    key West, United States Comcast Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Virtual Account Executive

    7 days ago

    West Fargo, United States Bronson Kinkade Consulting Full time

    Job DescriptionJob DescriptionNote: We don't consider International candidates.Excited to Begin Your Sales Adventure?Join our enthusiastic team as a Virtual Account Executive on a 1099 contract basis. Whether you're a seasoned sales expert or just beginning your career, this opportunity allows you to make a substantial impact while enjoying the perks...

  • Virtual Account Executive

    3 weeks ago

    West Fargo, United States Bronson Kinkade Consulting Full time

    Job DescriptionJob DescriptionNote: We don't consider International candidates.Excited to Begin Your Sales Adventure?Join our enthusiastic team as a Virtual Account Executive on a 1099 contract basis. Whether you're a seasoned sales expert or just beginning your career, this opportunity allows you to make a substantial impact while enjoying the perks...

  • Virtual Account Executive

    1 week ago

    West Palm Beach, United States Bronson Kinkade Consulting Full time

    Job DescriptionJob DescriptionNote: We don't consider International candidates.Excited to Begin Your Sales Adventure?Join our enthusiastic team as a Virtual Account Executive on a 1099 contract basis. Whether you're a seasoned sales expert or just beginning your career, this opportunity allows you to make a substantial impact while enjoying the perks...

  • Virtual Account Executive

    4 weeks ago

    West Palm Beach, United States Bronson Kinkade Consulting Full time

    Job DescriptionJob DescriptionNote: We don't consider International candidates.Excited to Begin Your Sales Adventure?Join our enthusiastic team as a Virtual Account Executive on a 1099 contract basis. Whether you're a seasoned sales expert or just beginning your career, this opportunity allows you to make a substantial impact while enjoying the perks...

  • Virtual - Customer Account Manager Sales Representative

    1 month ago

    key West, United States Comcast Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Virtual - Customer Account Manager Sales Representative

    1 month ago

    key West, United States Comcast Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Outside Sales Account Executive

    2 weeks ago

    West Palm Beach, United States Lycatel LLC Full time $41,600

    Job DescriptionJob DescriptionLycamobile is seeking a talented Account Executive(Outside Sales) to join their Sales Team in West Palm Beach, FLThe individual will report to the Team Lead, Area Sales Manager or Regional Sales Manager.This position might be remote with a weekly commute to the West Palm Beach, FL officePosition:The position is responsible for...

  • Customer Retention Specialist

    12 hours ago

    West Deptford, United States HPS, Inc. Full time

    HPS, Inc., The Company:HPS, Inc., a leader in seal design and supply, is seeking a mid-level Customer Retention Specialist (internally titled Customer Success Specialist). HPS aims to solve customer specific sealing related problems for OEMs and component manufacturers by establishing and maintaining high trust relationships with our customers and...

  • Customer Retention Specialist

    20 hours ago

    West Deptford, United States HPS, Inc. Full time

    HPS, Inc., The Company:HPS, Inc., a leader in seal design and supply, is seeking a mid-level Customer Retention Specialist (internally titled Customer Success Specialist). HPS aims to solve customer specific sealing related problems for OEMs and component manufacturers by establishing and maintaining high trust relationships with our customers and...

  • Customer Solutions Account Executive

    2 months ago

    West Des Moines, United States ITA Group Inc Full time

    Job DescriptionJob DescriptionAt ITA Group, we create powerful results for our clients by transforming employees, channel partners and customers into all-out advocates of our clients’ business by inspiring authentic, lasting, emotional connections.We are looking to fill sales positions with candidates living specifically in the New York Metropolitan,...

  • Customer Solutions Account Executive

    2 weeks ago

    West Des Moines, United States ITA Group Inc Full time

    Job DescriptionJob DescriptionAt ITA Group, we create powerful results for our clients by transforming employees, channel partners and customers into all-out advocates of our clients’ business by inspiring authentic, lasting, emotional connections.We are looking to fill sales positions with candidates living specifically in the New York Metropolitan,...

  • Account Executive, State Government Sales Specialist

    6 days ago

    West Sacramento, California, United States T-Mobile Full time

    Job OverviewThe State Government Account Executive position focuses on the customer life cycle, supporting the growth of State and Local State Government.The primary responsibilities are to sell to State and Local accounts, renew contracts, increase customer satisfaction, and improve revenue while driving customer retention activity.This is a new business...

  • Sales - Account Executive

    2 weeks ago

    West Hartford, United States Universal Connectivity Full time

    Job Title:           Sales – Account Executive Location:            Connecticut Position Type:    Full time Reports to:         Sales Manager Position Overview: The overall objective of the Sales Account Executive is to assist Universal Connectivity in exceeding its revenue goals. In this role, individuals will be trained to learn...

  • Inside Sales and Customer Retention Representative

    5 days ago

    West Palm Beach, Florida, United States Bugs Byte Full time

    Job SummaryBugs Byte is seeking a highly skilled Inside Sales and Customer Retention Representative to join our team. As a key member of our sales and customer service team, you will be responsible for driving revenue growth and ensuring customer satisfaction.ResponsibilitiesCustomer Acquisition: Field inbound calls from potential new customers, identifying...

  • Account Executive I

    3 weeks ago

    West Chester, United States Johnson Controls International Full time

    Job DescriptionBuild your best future with the Johnson Controls team.As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of...

  • Account Executive I

    3 weeks ago

    West Chester, United States Johnson Controls International Full time

    Job DescriptionBuild your best future with the Johnson Controls team.As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of...

  • State Government Account Executive

    22 hours ago

    West Sacramento, California, United States T-Mobile Full time

    Job OverviewThe State Government Account Executive position is a key role in driving business growth and customer satisfaction for T-Mobile's State and Local Government accounts. As a seasoned sales professional, you will be responsible for selling to State and Local accounts, renewing contracts, increasing customer satisfaction, and improving revenue while...

  • Account Executive

    3 months ago

    West Chicago, United States Cyberbit Full time

    Cyberbit Range is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That’s because it is!Cyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend...

  • Sales Account Executive

    1 week ago

    West Jordan, Utah, United States Southland Employment Services Full time

    Job OverviewPosition SummaryWe are in search of an enthusiastic sales professional to thrive in a vibrant and rapidly expanding environment. The ideal candidate should possess self-motivation, diligence, persistence, and reliability to contribute to our dynamic team in the promotional products sector.The Sales Account Executive will take charge of their...