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Senior Technical Program Manager, AWS Marketing, Customer Experience Team
3 months ago
The AWS Marketing Customer Experience team is seeking a highly skilled Senior Technical Program Manager who will own the full program responsibilities for our business team’s large and complex cross-functional technology initiatives. They will own and drive critical milestones within each stage of product and service delivery including planning, requirements, implementation, launch, escalations, and external team engagement. They will be the technical team’s first point-of-contact to answer questions, highlight ambiguity in the requirements/ functional specs and to provide feedback on the features, timing, and implementation plan. They will partner with Product, Engineering, and UX Design colleagues to prioritize, track, and deliver against their roadmaps to meet the organization’s goals. They will raise the bar in delivery process and drive effectiveness and efficiency in our technology delivery.
Key job responsibilities
• Convert business requirements into a form that is detailed enough for a technical team to implement, and to coordinate the design, development, testing and deployment of features into production across multiple technical teams.
• Create and track roadmap project milestones, risks and dependencies, and to describe, own and prioritize all technical requirements associated with delivery.
• Operate the AWS Application Security (AppSec) review process for all qualified service launches to ensure we design, build, and deliver with security of our company and our customers top of mind.
• Drive the end-to-end workflow management for external team requests though our Intake & Prioritization process. Ensure the requests are reviewed, assessed utilizing the prioritization methodology, prioritized by CX leadership, resources assigned and request is delivered.
• Facilitate discussions between requestor(s), development team(s) that would be affected, and the product manager for that area, if one exists to simplify and distill complex business needs into actionable product and development requirements.
• Drive simplification and efficiency in existing engineering architecture designs, especially those related to customer interfaces, and the expectations for system dependencies.
• Provide regular business updates, demonstrate understanding of risks and work to unblock innovation and improve speed of delivery.
About the team
We are dedicated to raising the bar of customer experience through accelerated delivery of consistent, responsive, convenient and personalized human-centric design and expression. We serve as the trusted voice of the AWS customer and operate with a commitment to understand our customer needs and empower seamless interactions, driving trust, delight, and cohesion across all channels.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
