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Assistant Front Office Manager

3 months ago

Honolulu, United States Waikiki Resort Hotel Full time

Assistant Front Office Manager

The Assistant Front Office Manager (AFOM) is responsible for assisting in the management and administration of all Front Office operations to ensure the highest standards of hospitality and service. The AFOM will support the Front Office Manager in overseeing the daily operations, managing the front desk team, ensuring guest satisfaction, and maintaining compliance with hotel policies and union regulations.

Key Responsibilities:

Guest Services:Ensure an exceptional level of guest satisfaction by responding promptly to guest inquiries, requests, and complaints. Oversee the check-in/check-out process, ensuring efficient and courteous service. Monitor guest feedback and work with the team to implement improvements. Staff Management:Assist in the recruitment, training, and development of front office staff. Schedule and supervise front desk staff, ensuring adequate coverage. Foster a positive and collaborative work environment. Operational Management:Ensure smooth and efficient operations of the front office, including lobby services, bell desk, and concierge. Oversee the handling of financial transactions and ensure accurate billing and payment procedures. Maintain compliance with hotel policies, procedures, and union agreements. Administrative Duties:Prepare reports on front office operations, including occupancy rates, revenue, and guest feedback. Assist in budgeting and forecasting for the front office department. Maintain accurate records of staff attendance, payroll, and other HR-related documentation.

We offer an excellent benefits package to our full-time Managers that include medical, dental, and vision insurance, 401K plan, vacation and sick after 1 year of service.

Qualifications:

High school diploma or GE 2 years of experience in the guest services, front desk, or related professional areas. At least 1 year in a supervisory or management role. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Proficiency in hotel management software (e.g., Opera, PMS). Solid understanding of hospitality industry standards Ability to handle guest complaints with professionalism and discretion. Ability to work flexible hours, including nights, weekends, and holidays.

Source: Hospitality Online