Assistant Front Office Manager

5 days ago

Honolulu, Hawaii, United States The Kahala Hotel and Resort Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at The Kahala Hotel and Resort. As a key member of our Front Office team, you will be responsible for ensuring seamless guest experiences and maintaining the highest standards of hospitality.

Key Responsibilities
  • Coordinate room assignments and group movements, ensuring efficient check-in and check-out processes.
  • Train, supervise, and schedule front office staff, completing payroll and performing disciplinary actions as necessary.
  • Collaborate with Sales and Marketing, Accounting, and other departments to implement new packages and promotions.
  • Assist with guest check-in, escort, and check-out processes, ensuring exceptional service and attention to detail.
  • Conduct daily briefings and address immediate guest service issues, maintaining a proactive and solution-focused approach.
  • Ensure SOP manuals are up-to-date, maintained, and effectively utilized by front office staff.
  • Coordinate teamwork with other departments to deliver exceptional guest experiences.
Requirements
  • High School Diploma or General Education Diploma required; College degree in hotel management or similar field preferred.
  • Minimum one to two years of supervisory experience; previous experience in a first-class, medium to large resort desired.
  • Three years of experience in front office operations desired; Opera PMS, Hotsos, Alice, Yellow Dog experience preferred.
  • CPR and Standard First Aid Certification preferred; current Manager Liquor card required.
Physical Requirements
  • Ability to travel throughout the resort while performing essential job functions.
  • Ability to stand, walk, sit, and occasionally lift up to 25 pounds.
  • Ability to frequently work both indoors and outdoors.
Additional Requirements
  • Ability to work varying shifts and maintain attendance in accordance with the hotel's attendance policy.
  • Report all suspicious persons or activities and hazardous or unsafe conditions to the Security Department.
  • Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
  • Respond to guest questions and provide assistance, direction, and information as requested.

We are an equal opportunity employer and welcome applications from qualified candidates. Please submit your application, including your resume and a cover letter, to [insert contact information].

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