Front Desk Manager

5 days ago

Honolulu, United States Marriott International Inc Full time
Job Description

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

•High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.

OR

•2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

•Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

•Encourages and building mutual trust, respect, and cooperation among team members.

•Serves as a role model to demonstrate appropriate behaviors.

•Understands employee positions well enough to perform duties in employees' absence.

•Handles employee questions and concerns.

•Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

•Supports daily Front Desk shift operations.

Supporting Progress Toward Guest Services and Front Desk Goals

•Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

•Develops specific goals and plans to prioritize, organize, and accomplish your work.

•Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

•Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

•Strives to improve service performance.

•Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.

•Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

•Supports same day selling procedures to maximize room revenue and property occupancy.

•Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

•Provides services that are above and beyond for customer satisfaction and retention.

•Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

•Sets a positive example for guest relations.

•Encourages employees to provide excellent customer service within guidelines.

•Handles guest problems and complaints seeking assistance from supervisor as necessary.

•Interacts with guests to obtain feedback on product quality and service levels.

Supporting Projects and Policies

•Supports implementation of customer recognition/service programs, communicating and ensuring the process.

•Assists in the review of comment cards and guest satisfaction results with employees.

•Ensures employees have the proper supplies and uniforms.

•Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

•Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

•Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

•Provides feedback to individuals based on observation of service behaviors.

•Participates in an ongoing employee recognition program.

•Supports training when appropriate.

•Participates in the employee performance appraisal process.

Additional Responsibilities

•Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

•Analyzes information and evaluating results to choose the best solution and solve problems.

•Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

•Performs all duties at the Front Desk as necessary.

•Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.

•Complies with loss prevention policies and procedures.

The hourly pay range for this position is $34.13 to $43.75. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

MIRJ

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Front Desk Manager

    2 weeks ago

    Honolulu, Hawaii, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Marriott International Inc. As a Front Desk Manager, you will be responsible for ensuring that our guests receive exceptional service and that our front desk operations run smoothly and efficiently.Key ResponsibilitiesManage the front desk team to ensure that...

  • Front Desk Manager

    3 weeks ago

    Honolulu, Hawaii, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at The Ritz-Carlton Oahu Turtle Bay. As a key member of our Front Office team, you will be responsible for ensuring exceptional customer service and maximizing financial performance.Key ResponsibilitiesAssist the Front Office Manager in administering front office...

  • Front Desk Manager

    4 weeks ago

    Honolulu, Hawaii, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at The Ritz-Carlton Oahu Turtle Bay. As a key member of our Front Office team, you will be responsible for ensuring seamless guest experiences and maximizing departmental financial performance.Key ResponsibilitiesAssist the Front Office Manager in administering...

  • Front Desk Manager

    1 week ago

    Honolulu, United States Marriott Full time

    Job Number 24174715 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Residences Waikiki Beach, 383 Kalaimoku Street, Waikiki, Hawaii, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Entry level management position that is responsible for leading and assisting with...

  • Front Desk Ambassador

    4 weeks ago

    Honolulu, Hawaii, United States Arancino di Mare Full time

    Front Desk Host OpportunityWe are seeking a Front Desk Host to join our team at Arancino di Mare, an upscale Italian restaurant in Waikiki. As a Front Desk Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their dining experience.Key Responsibilities:Provide exceptional customer...

  • Front Desk Representative

    4 weeks ago

    Honolulu, Hawaii, United States Surgery Partners Full time

    Job Title: Front Desk/Business Office RepresentativeAt Surgery Partners, we are seeking a highly skilled and detail-oriented Front Desk/Business Office Representative to join our team.Job Summary:The ideal candidate will be responsible for providing exceptional patient service, managing front office operations, and maintaining accurate records.Key...

  • Front Desk Attendant

    3 weeks ago

    Honolulu, United States UFC Gym Full time

    The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.ESSENTIAL DUTIES & Responsibilities:Front Desk Customer ServiceEnsures that guests and members are warmly greeted and promptly assistedEnsures incoming calls are answered in a professional and efficient...

  • Front Desk Ambassador

    4 weeks ago

    Honolulu, Hawaii, United States Arancino di Mare Full time

    Front Desk Host OpportunityWe are seeking a Front Desk Host to join our team at Arancino di Mare, an upscale Italian restaurant in Waikiki. As a Front Desk Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their dining experience.Key Responsibilities:Provide exceptional customer...

  • Front Desk Representative

    3 weeks ago

    Honolulu, Hawaii, United States Springboard Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Ohia Waikiki Hotel in Honolulu, HI. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key ResponsibilitiesRegister guests, process check-ins, and verify...

  • Front Desk Representative

    4 weeks ago

    Honolulu, Hawaii, United States Springboard Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Ohia Waikiki Hotel in Honolulu, HI. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key ResponsibilitiesRegister guests, process check-ins, and verify...

  • Front Desk Ambassador

    1 month ago

    Honolulu, Hawaii, United States Arancino di Mare Full time

    Job Summary: We are seeking a skilled and charismatic Front Desk Host to join our team at Arancino di Mare, an upscale Italian restaurant in Waikiki. As a Front Desk Host, you will be the first point of contact for our guests and will be responsible for creating a warm and welcoming atmosphere.Key Responsibilities:Provide exceptional customer service to...

  • Front Desk Associate

    4 weeks ago

    Honolulu, Hawaii, United States Dave & Buster Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.Key ResponsibilitiesDeliver exceptional guest service by greeting and assisting guests with a...

  • Front Desk Representative

    4 weeks ago

    Honolulu, Hawaii, United States Dave & Buster Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.Key ResponsibilitiesDeliver exceptional guest service by greeting and assisting guests with a...

  • Front Desk Attendant Overnight

    1 week ago

    Honolulu, United States UFC Gym Full time

    The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests. ESSENTIAL DUTIES & RESPONSIBILITIES: Front Desk Customer Service Ensures that guests and members are warmly greeted and promptly assisted. Ensures incoming calls are answered in a professional and efficient...

  • Front Desk Representative

    3 weeks ago

    Honolulu, Hawaii, United States Surgery Partners Full time

    Job Title: Front Desk/Business Office RepresentativeWe are seeking a highly organized and detail-oriented Front Desk/Business Office Representative to join our team at Surgery Partners.Job Summary:The ideal candidate will be responsible for providing exceptional patient service, managing front office operations, and maintaining accurate records.Key...

  • Front Desk Coordinator

    4 weeks ago

    Honolulu, Hawaii, United States HiEmployment Staffing Services Full time

    Job Title: Front Desk ReceptionistWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at HiEmployment Staffing Services. As a key member of our staff, you will be responsible for providing exceptional customer service to our clients and candidates, while also ensuring the smooth operation of our front desk.Key...

  • Front Desk Representative

    2 weeks ago

    Honolulu, Hawaii, United States Outrigger Full time

    Job Title: Front Desk Agent Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Outrigger. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all who visit our...

  • Front Desk/Host

    3 weeks ago

    Honolulu, United States Dave & Buster Full time

    Job Description:Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental,...

  • Front Desk Representative

    3 weeks ago

    Honolulu, Hawaii, United States free-classifieds-usa Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Ritz-Carlton Residences, Waikiki Beach.Key Responsibilities:Process guest check-ins and check-outs efficiently and accurately.Manage guest payments and resolve any discrepancies.Provide exceptional customer service and respond to...

  • Front Desk/Host

    4 months ago

    Honolulu, United States Dave & Buster Full time

    Job Description: Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K,...