Telecommunications Transition Coordinator

2 weeks ago


Fairview Heights, United States Computer World Services (CWS)Corporation Full time

Job Description

The entry level Telecommunications Transition Coordinator will perform inventory validation, status tracking, customer outreach and training, Telecommunications Service Request (TSR) writing, problem identification and escalation, and coordinating circuit/service transitions from the legacy contract to the replacement contract(s).

Key Tasks and Responsibilities

* Utilize the Transition Support Team (TST) master Transition Database, multiple government systems and tools, and commercial vendor tools and reports to capture, validate, track, and maintain currency of all inventory related service records transitioning off of the legacy contract.

* Update spreadsheets and databases as required to maintain customer and vendor POC, email, phone number, and site information.

* Perform customer outreach including educating customers on the scope, services, technologies, of the new contracts and advise agencies on transition planning activities.

* Assist in writing customer documents required to identify their network requirements.

* Prepare and maintain customer training documentation.

* Prepare customer service ordering documents using DISA Direct Order Entry (DDOE) and/or DISA Direct Storefront (DDSF).

* Interface with DoD customers to validate technical information such as type of service, bandwidth, equipment, funding information, service point information, and approval routing information prior to the submission of the Telecommunications Service Request (TSR).

* Identify problems that could prevent service dates from being met and escalate as required.

* Actively coordinate the scheduling of service installations and cutover dates for each service.

* Telephonically participate in the conference bridge during each cutover, help resolve basic impediments, escalate more complex issues if necessary, and issue amended documentation as required.



Education & Experience

* 1-3 years in customer service operations.

* High School diploma

* Understanding of customer coordination, order entry, and scheduling - desired.

* Requires demonstrated ability to quickly learn new tools and processes.

* Requires excellent communication and customer service skills.

* Requires understanding of Excel and ability to use spreadsheets.

Certifications

* None required.

Security Clearance

* US Citizenship is required. Candidates must undergo a favorably adjudicated Public Trust as a condition of employment.

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

* This is a full telework position, but candidate should be within 50 miles of Scott Air Base, IL.





  • Capitol Heights, Maryland, United States ZipRecruiter Full time

    Job OverviewThe Telecommunications Systems Engineer will spearhead the design, development, and upkeep of various technologies essential for diverse communication sectors. These experts engage in software, electronics, and equipment for communication systems, including intercoms, audiovisual setups, telephony, and fiber network infrastructure.Key...


  • Capitol Heights, Maryland, United States Clark Construction Group Full time

    The Telecommunications Systems Specialist will oversee the design, development, and upkeep of various technologies essential for diverse communication sectors. These experts engage in software, electronics, and equipment for communication frameworks such as intercoms, audiovisual systems, telephony, and fiber optic network infrastructure.Key Responsibilities...


  • Capitol Heights, Maryland, United States C3M Power Systems Full time

    Position OverviewThe Telecommunications Systems Specialist will oversee the design, development, and upkeep of diverse technologies essential for various communication sectors. These experts engage in software, electronics, and apparatus for communication systems, including intercoms, audiovisual setups, telephony, and fiber optic network frameworks.Key...


  • Fairview Heights, Illinois, United States Hoyleton Youth and Family Services Full time

    Job SummaryThe Wraparound Service Coordinator is a critical role within Hoyleton Youth and Family Services, responsible for providing comprehensive support to youth and families enrolled in the Wraparound Program. This position requires a strong understanding of the program's philosophy and a commitment to delivering high-quality services that meet the...


  • Fairview Heights, Illinois, United States Jobot Full time

    Leading Construction Company is Looking for a Project Coordination SpecialistAbout Us:We are a prominent construction organization with decades of experience in the industry. Our firm has transitioned from handling smaller projects to managing a wide array of intricate constructions, including significant federal contracts. As a certified, minority-owned...


  • Fairview Heights, United States Hoyleton Youth and Family Services Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Wraparound Service Coordinator works in collaboration with the youth, family, guardian, caseworker, and DCFS. Responsible for the design and delivery of services that meet the youth's needs and provide support to youth and families who have been referred to the Wraparound Program.ESSENTIAL FUNCTIONS AND...


  • Fairview Heights, United States Hoyleton Youth and Family Services Full time

    POSITION SUMMARYThe Wraparound Service Coordinator works in collaboration with the youth, family, guardian, caseworker, and DCFS. Responsible for the design and delivery of services that meet the youth's needs and provide support to youth and families who have been referred to the Wraparound Program.ESSENTIAL FUNCTIONS AND RESPONSIBILITIESEvaluate and...


  • Fairview Heights, United States Hoyleton Youth and Family Services Full time

    POSITION SUMMARYThe Wraparound Service Coordinator works in collaboration with the youth, family, guardian, caseworker, and DCFS. Responsible for the design and delivery of services that meet the youth's needs and provide support to youth and families who have been referred to the Wraparound Program.ESSENTIAL FUNCTIONS AND RESPONSIBILITIESEvaluate and...


  • Linthicum Heights, United States Michael Baker International Full time

    Job DescriptionDESCRIPTION With a base in our local office in Baltimore, MD, Michael Baker is seeking a talented Transit System Engineer with a specialization in network communications, OCS, or Traction Power design, to help make a difference in our Rail and Transit Practice. Consideration will be given to full-time hybrid work for exceptional candidates. ...


  • Linthicum Heights, United States Michael Baker International Full time

    Job DescriptionDESCRIPTION With a base in our local office in Baltimore, MD, Michael Baker is seeking a talented Transit System Engineer with a specialization in network communications, OCS, or Traction Power design, to help make a difference in our Rail and Transit Practice. Consideration will be given to full-time hybrid work for exceptional candidates. ...


  • District Heights, Maryland, United States Calibre Inc Full time

    CALIBRE Systems Inc., a leading employee-owned Management Consulting and Digital Transformation firm, is seeking a Transition Assistance Program Site Manager to provide support for our operations.This role involves overseeing transition initiatives aimed at assisting veterans. Key responsibilities include conducting standardized briefings on VA Benefits and...


  • Windsor Heights, Iowa, United States Immanuel Full time

    Position Overview: Are you an experienced nursing professional with a passion for enhancing patient care? Immanuel is seeking a dedicated Nurse Manager for Care Transitions to oversee the coordination and management of participants within our healthcare programs. Key Responsibilities:The primary role involves the effective management and transition of...


  • Cottonwood Heights, United States Horrocks Full time

    Job DescriptionJob DescriptionDescriptionUnmatched Comp Time Policy: Hours worked over 40 in a week can be reimbursed as additional pay at an equivalent hourly rate or banked as additional PTO. At Horrocks, we believe the best work comes from a company that values people as our greatest resource, and that has a responsibility to the communities where we...


  • Cottonwood Heights, United States Horrocks Full time

    Job DescriptionJob DescriptionDescriptionUnmatched Comp Time Policy: Hours worked over 40 in a week can be reimbursed as additional pay at an equivalent hourly rate or banked as additional PTO. At Horrocks, we believe the best work comes from a company that values people as our greatest resource, and that has a responsibility to the communities where we...


  • Windsor Heights, Iowa, United States Immanuel Full time

    Position Overview: Are you an experienced Nurse Manager specializing in Care Transitions who is passionate about making a difference in the lives of others? Immanuel is in search of a dedicated professional to oversee the Care Transition services within our organization. Work Schedule: Standard business hours, Monday through Friday. Compensation: Salary will...


  • Windsor Heights, United States Immanuel Full time

    Overview: Are you a Care Transition Nurse Manager looking to work for an amazing organization by serving others and connecting with your co-workers? Immanuel is seeking a Care Transition Nurse Manager to work at Pathways Central Iowa located at 7700 Hickman Road, Windsor Heights, IA 50324. Schedule: Monday through Friday, 8am to 4:30pm. Pay will be based...


  • Richmond Heights, Virginia, United States Henrico Doctors' Hospital Forest Full time

    IntroductionAre you seeking a rewarding career as a Registered Nurse in a Transitional Cardiac Unit? At Henrico Doctors' Hospital Forest, we prioritize the well-being of our nursing staff, offering support at every stage of your professional journey. About UsHenrico Doctors' Hospital Forest is part of HCA Healthcare, the leading provider of healthcare...


  • Fairview Heights, United States Hoyleton Youth and Family Services Full time

    Job DescriptionJob DescriptionHoyleton Youth and Family Services is looking to hire a LifeSet Case Manager / Specialist for our LifeSet program based out of Fairview Heights, IL. Are you ready to take your career in social services to the next level with a well-respected organization that has been serving southern Illinois for over 125 years?In addition to a...


  • Fairview Heights, United States Hoyleton Youth and Family Services Full time

    Hoyleton Youth and Family Services is looking to hire a LifeSet Case Manager / Specialist for our LifeSet program based out of Fairview Heights, IL. Are you ready to take your career in social services to the next level with a well-respected organization that has been serving southern Illinois for over 125 years? In addition to a competitive salary based on...


  • Fairview Heights, United States Hoyleton Youth and Family Services Full time

    Job DescriptionJob DescriptionHoyleton Youth and Family Services is looking to hire a LifeSet Case Manager / Specialist for our LifeSet program based out of Fairview Heights, IL. Are you ready to take your career in social services to the next level with a well-respected organization that has been serving southern Illinois for over 125 years?In addition to a...