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Chief of Staff to the Chief Customer Officer

3 months ago

Minneapolis, United States Anaplan Full time

Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By dynamically connecting financial, strategic, and operational plans in real-time, companies trust Anaplan to give them the power to anticipate change, address complexity, deliver operational insights, increase profits, and stay ahead of their competition.

What unites Anaplanners across teams and geographies is our commitment to our customers' success and our collective motivation to achieve ambitious goals. We champion diversity of thought and ideas, and we behave like leaders irrespective of title. When you work for us, you'll be part of a winning culture that's dedicated to creating opportunities for our customers, partners, and employees. We hope you'll join us. Let's create something incredible together

Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By dynamically connecting financial, strategic, and operational plans in real-time, companies trust Anaplan to give them the power to anticipate change, address complexity, deliver operational insights, increase profits, and stay ahead of their competition.

What unites Anaplanners across teams and geographies is our commitment to our customers' success and our collective motivation to achieve ambitious goals. We champion diversity of thought and ideas, and we behave like leaders irrespective of title. When you work for us, you'll be part of a winning culture that's dedicated to creating opportunities for our customers, partners, and employees. We hope you'll join us. Let's create something incredible together

Your Impact

The Chief of Staff (CoS) is a critical role that combines strategic leadership and operational excellence to be a trusted advisor and recognized leader on the team. The role is primarily responsible for tackling the Chief Customer Officer's most important priorities through the orchestration of activities owned by various constituents across the entire organization. This is a highly visible and collaborative role that is instrumental to the success of the overall organization.

  • Own planning and internal business operations for top management initiatives; monitor and drive all key programs and initiatives across the Customer Success organization to ensure rigorous, disciplined follow-through and alignment to Anaplan strategic priorities
  • Master story-telling abilities that can be translated to creating and delivering clear, compelling, and convincing presentations backed by robust analytical insight
  • Comfortable with reviewing robust materials, analyzing and distilling down to critical insights and collaborate to recommend execution plans
  • Own key operational rhythms/processes (ie. weekly team meetings, QBRs, planning sessions, etc.), including preparing the agenda, facilitating discussions, documenting notes/action items, and any follow-up
  • Develop and maintain solid working relationships with senior leaders and all owners of key initiatives and programs across Anaplan
  • Strong data analysis skills to identify areas of improvement across the organization and make actionable recommendations; act as thought partner to CCO and other leaders, proactively identifying opportunities for growth and efficiency
  • Developmental opportunity to be launched into critical leadership roles by getting mentored by the CCO, other leaders and getting exposure to the executive leadership at all times

Your Qualifications

  • Bachelor's degree in applicable field; MBA preferred
  • Strong track record of success in a similar role (Chief of Staff, operational lead or other operations roles, and/or programs leadership)
  • Adept ability to identify and solve problems across multiple domains
  • Proficient public speaker and presenter
  • Successful track record in stakeholder management across all levels
  • Strong demonstration of grit and taking deep ownership
  • Previous experience in SaaS environment; preference for experience in both public and private-equity-owned environments
  • Superior Powerpoint skills

Our Commitment to Diversity and Inclusion

Build your job in a place that thrives on diversity, inclusion, and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer:

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondences, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcement is to obtain privileged information from individuals.


Anaplandoes not:

  1. Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video orin person.
  2. Send job offers via email. All offers arefirstextended verballybya member of our internal recruitment teamwhenever possible,and then followed up via written communication.


All emails from Anaplan would come from an @anaplan.comemail address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an emailtohumanresources@anaplan.combefore taking any further action in relation to the correspondence.