Strategic Program Manager, Account Management

Company Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job Description
The Account Management Program Management & Strategy team (AM PM & Strategy) within Growth Data & Strategy (DAS) builds data-driven programs to enhance Account Manager efficiency and effectiveness, improving the experience for businesses using Square's ecosystem of products. Our initiatives are designed to drive business growth and customer retention by optimizing the tools and strategies that support our Account Managers. We are a team of Technical Program Managers and Strategic Program Managers who collaborate closely with Account Management stakeholders, Growth Tools, Product, Analytics, Data Engineering, Marketing, and Customer Success to lead company-wide priority programs.
As a Strategic Program Manager on the AM PM & Strategy team, you will define and manage complex strategic programs that drive the organization forward. You will identify opportunities, align cross-functional stakeholders, assess trade-offs, pursue solutions, and ensure program execution to boost Square's growth. Ideal team members have strong strategic foundations, excel in stakeholder management, and are adept at developing and driving program execution. You will report to the Strategic Program Management Lead.
You will:

• Deeply engage with our Account Management teams, understand their day-to-day operational challenges, and identify scalability issues & growth opportunities across the organization.
• Make sense of ambiguous problems, develop business strategy, define requirements, curate stakeholders, and drive execution towards a concerted goal.
• Work closely with business leaders and technical partners to translate business goals into technical requirements.
• Manage the roadmap for your program(s) in collaboration with leadership and stakeholders.
• Establish metrics to track the impact of your programs against broader goals.
• Build relationships with teams within Account Management and our closest stakeholders in Customer Success, Data Engineering, Analytics, Marketing, and Product.
• Develop and iterate end-to-end solutions, ensuring on-time delivery that meets defined business goals and requirements.

Qualifications
You have:

• 3+ years of experience in program management, Sales / Account Management operations, or strategy & operations roles within a technology company
• Proven ability to document and communicate cross-functional business requirements, program scope, and program updates (e.g., Business Requirement Docs, Program Charters / Plans, Decision Registers, and program newsletters)
• Demonstrated experience collaborating with technical teams to build and deliver end-to-end programs, with a baseline understanding of the underlying platforms and technologies
• Proficiency in segmenting and prioritizing large, multi-quarter projects into pilots and future iterations with clear roll-off plans
• Experience with front office systems and project management tools such as Salesforce, Salesforce CPQ, Salesloft, Jira, Notion, and Docusign
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Excellent stakeholder management and communication skills, capable of influencing and driving alignment across cross-functional teams

Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone A: USD $92,300 - USD $138,500
Zone B: USD $85,800 - USD $128,800
Zone C: USD $78,500 - USD $117,700
Zone D: USD $69,300 - USD $103,900
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Because the material duties of this role involve direct or indirect access to sensitive personal or financial data, a criminal background check is required following a contingent offer of employment.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.
While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.