Field Tech/ Desktop Support Technician

2 weeks ago

Houston, United States NTT DATA Services Full time

Req ID: 291188 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech/ Desktop Support Technician - Houston, TX to join our team in Houston, Texas (US-TX), United States (US).

Job Summary: The Field Tech Senior Associate is responsible for providing advanced technical support and maintenance for equipment in the field. This role involves troubleshooting, repairing, and maintaining hardware and software components, as well as providing excellent customer service to clients. The ideal candidate will have a strong background in desktop support, device imaging, and configuration, as well as experience with inventory management and network connectivity.

 

Client Desktop Support Role Responsibilities:

  • Install, configure, and optimize hardware and software components at various field locations
  • Perform routine maintenance and troubleshooting on technology equipment
  • Diagnose and resolve product performance issues and various error conditions
  • Provide technical support and incident management services
  • Manage inventory and adhere to device disposal processes
  • Document installation and repair activities
  • Teach customers how to use equipment properly
  • Maintain tools and equipment used during service calls
  • Serve as a liaison with customers on administrative and technical matters
  • Provide support for all client workstations and peripheral devices like printers, scanners, and barcode readers
  • Responsible for installing and maintaining all works station hardware and client software
  • Investigate and suggest new or enhancements to policies, procedures, practices, or other actions that would result in enhanced workflow, reduced cost, increased productivity and increased customer satisfaction

 

Additional Responsibilities include but are not limited to:

• On-Site and/or Remote installation, implementation, maintenance, troubleshooting and/or repair of end user devices and associated peripherals devices like printers, scanners, and barcode readers

• Serve as company liaison with customer on technical issue associated with duties

• Install and support both Hardware and software components for end user devices

• Evaluate system configurations and software to ensure effective use of resources

• Provide level 1 technical support and incident management functions

• Diagnose and resolve product performance problems

• Perform maintenance and repair services

• Ensure customer satisfaction by advising on preventive maintenance and configuration optimization

• Provide project support as needed

 

** Expected physical condition: This position is a physical demanding position, which can include: routine walking, climbing ladders, bending, stooping, reaching, crawling, climbing stairs and the need to be able to lift 50 lbs. Must be flexibility with support coverage.

 

 

 **Expected Local Travel: There may be times where you need to travel to nearby client locations. This local commuting is dependent on addressing necessary tickets that may come in that will need assistance. You must have reliable transportation

 

Basic Requirements:

  • 2+ years’ experience desktop, deskside, and / or hardware support experience in a corporate environment
  • Experience with device imaging and configuration

 

Highly Preferred Skills:

• A+ desktop certification is highly preferred

• Associates/BSIT, ITIL, MCP, MCDST, Network+ & Server+ certifications are a plus

• Working within ServiceNow is a plus

• Understanding of inventory management and device disposal

• Knowledge of network connectivity and desktop operating system administration

• Proficient in Windows operating system environment, specifically in Word, Excel, PowerPoint, Visio, and Outlook

• Knowledge/experience of Linux/Unix operating systems may be required

• Strong client service skills to include: strong verbal and written communication skills

• Manages escalated client situations with a focus on building positive client relationships

• Excellent understanding of internal service processes and able to articulate these to clients

• Strong technical and product knowledge to include strong troubleshooting and problem-solving skills

• Ability to physically perform general office requirements

• Must be able to perform essential responsibilities with or without reasonable accommodations

• Undergraduate degree or equivalent combination of education and work experience

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

  • Computer Field Technician

    7 days ago

    Houston, Texas, United States BC Tech Pro Full time

    Job Title: Computer Field TechnicianJob Summary:BC Tech Pro is seeking a skilled Computer Field Technician to join our team. As a Computer Field Technician, you will be responsible for performing hardware repairs and installations on laptop and desktop units. This is a 1099/per call position, and pay is based solely on the number of calls completed.Key...

  • Desktop Support Technician

    4 days ago

    Houston, United States F2Onsite Full time

    Job DescriptionJob DescriptionJob SummaryOur client is looking for a Desktop Support Technician/PC Deployment Technician in the Houston area. Tech must have experience with deployments of devices, PC setup and migrations. Technician will also assist with boxing up old equipment and doing inventory on site.ResponsibilitiesPerforms basic and moderately complex...

  • IT Desktop Support Technician

    4 weeks ago

    Houston, United States CSS Full time $20 - $25

    Job DescriptionJob DescriptionCSS is working with a nationally ranked law firm seeking a detail oriented and enthusiastic IT Desktop Support Technician. The IT Desktop Support Technician will be onsite. The Desktop Support Tech provides desktop and server administration support to the Houston, Cy-fair, Conroe, Texas City, Richmond, Liberty, Beaumont,...

  • IT Desktop Support Technician II

    2 months ago

    Houston, United States VC5 Consulting Full time

    IT Desktop Support Technician II Position Summary:  The Field Support Specialist will provide a combination of project management and technical coordination for infrastructure projects and operational initiatives based on business requirements from both corporate and field offices, as defined by the scope of the project. The primary focus of this position...

  • Desktop Support Technician

    1 month ago

    Houston, United States Intellegens, Inc. Full time

    Desktop Support Technician Job descriptionThe desktop support technician role has the primary responsibilities of a ticket manager. We are looking for an individual, preferably with an IT-related degree and at least 3 years of helpdesk experience who is excited about a career in the IT field. As a ticket manager, the employee will receive tickets in relation...

  • Desktop Support Technician

    1 month ago

    Houston, United States Intellegens, Inc. Full time

    Desktop Support Technician Job descriptionThe desktop support technician role has the primary responsibilities of a ticket manager. We are looking for an individual, preferably with an IT-related degree and at least 3 years of helpdesk experience who is excited about a career in the IT field. As a ticket manager, the employee will receive tickets in relation...

  • Desktop Support Technician

    3 months ago

    Houston, United States Aldine ISD Full time

    Position Type: Technology/Desktop Support Technician-Technology Date Posted: 4/15/2024 Location: Bamberg Prof Dev And Resource Ctr Closing Date: 05/21/2024 Attachment(s): Desktop Support Technician.pdf Desktop Support Technician.pdf

  • Desktop Support Technician

    1 week ago

    Houston, United States ClearpointCo. Full time

    Job DescriptionJob DescriptionTITLE: Desktop Service Desk Support TechnicianCLIENT: Manufacturing LOCATION: TexasTYPE: Contract-to-Hire with intent to go Permanent SALARY or RATE: DOE URGENCY: ASAP SUMMARY: We are seeking entry-level Desktop/Service Desk Support professionals to join our team. The ideal candidates will be responsible for troubleshooting...

  • Desktop Support Technician

    1 month ago

    Houston, United States The Brixton Group, Inc. Full time

    Location: Houston, TX (Hybrid)Position Type: Contract-to-Hire Tier II Desktop Support Technician Responsibilities:Install, configure, maintain, and support desktops, laptops, printers, fax machines, scanners, and other PC peripherals and related hardware, as well as remote access devices.Use remote desktop software to provide remote support and resolve...

  • IT Desktop Support Technician

    1 week ago

    Houston, United States prosource.it- Americas Full time

    Job DescriptionJob Descriptionprosource.it is a global IT Managed Service provider working with Medium to Enterprise level, global clients and is looking for IT Desktop Support Technician(s) to assist in a short-term cutover project. The project is forecasted to run for 4-8 weeks, will offer successful candidates an opportunity to work with a major oil and...

  • Field Support Technician

    2 weeks ago

    Houston, Texas, United States Expedite Technology Solutions LLC Full time

    Position Overview:The Field Support Technician is responsible for provisioning and maintaining end-user computing devices, including desktops, laptops, tablets, mobile phones, and peripheral devices such as printers, scanners, and fax machines. This role involves installing and troubleshooting hardware, software, and network issues, while effectively...

  • Field Support Technician

    2 weeks ago

    Houston, Texas, United States Expedite Technology Solutions LLC Full time

    Job Overview:The Field Support Technician is responsible for provisioning and maintaining end-user computing devices, including desktops, laptops, tablets, mobile phones, and peripheral devices such as printers, scanners, and fax machines. This role involves installing and troubleshooting hardware, software, and network issues, while escalating to the...

  • Information Technology Desktop Support

    2 months ago

    Houston, United States VC5 Consulting Full time

    IT Desktop Support Technician IIPosition Summary:The Field Support Specialist will provide a combination of project management and technical coordination for infrastructure projects and operational initiatives based on business requirements from both corporate and field offices, as defined by the scope of the project. The primary focus of this position is to...

  • Information Technology Desktop Support

    2 months ago

    Houston, United States VC5 Consulting Full time

    IT Desktop Support Technician IIPosition Summary:The Field Support Specialist will provide a combination of project management and technical coordination for infrastructure projects and operational initiatives based on business requirements from both corporate and field offices, as defined by the scope of the project. The primary focus of this position is to...

  • Desktop Support Technician

    4 weeks ago

    Houston, United States Crox Consulting Inc Full time

    Job DescriptionJob DescriptionJob Title: Desktop Support TechLocation: Houston, TXDuration:- Long Term ContractJob Description: Position details: Hours: 8am -5pm with one hour lunch Essential Duties and Responsibilities: Valid Driver's License o must have a CLEAN DRIVING RECORD At least 3+ years of experience preferred but open to entry level...

  • IT Desktop Support Technician

    4 weeks ago

    Houston, United States ChaseSource Full time $20 - $25

    Job DescriptionJob DescriptionJob descriptionThe primary purpose of this position is to (1) Provide Desktop & Server Administration support to Houston, Cy-fair, Conroe, Texas City, Richmond, Liberty, Beaumont, Denver, and other offices and employees of the law firm.Responsibilities:Provide Prompt & Professional Technical Support to End UsersSetup New...

  • Field Support Technician

    2 weeks ago

    Houston, Texas, United States A3 Staffing Solutions Full time

    Job OverviewWe are seeking a dedicated Field Support Technician to provide on-site technical assistance and maintenance for various computer systems and peripherals.Key Responsibilities:Diagnose, troubleshoot, and repair hardware and software issues for desktops, laptops, and printers.Perform on-site service and repairs for major OEM devices.Support and...

  • On-Call Field Technician

    3 months ago

    Houston, United States Royal Communications Consultants Inc Full time

    Job DescriptionJob DescriptionCable IT Technician On-Call Technical AssistPart-TimeRoyal Communication Consultants based in New Jersey is looking for candidates for part-time (as needed) contingent work to assist with desktop support/network trouble tickets within your area. This work will be conducted mainly during normal business hours, but may also...

  • IT Desktop Support Technician

    1 month ago

    Houston, United States PrideStaff - Houston (Southwest) Full time

    Job DescriptionJob DescriptionThe primary purpose of this position is to (1) Provide Desktop & Server Administration support to the Houston, Cy-fair, Conroe, Texas City, Richmond, Liberty, Beaumont, Denver and other offices and employees of the law firm.Provide Prompt & Professional Technical Support to End UsersSetup New Employees – Computer, Access...

  • Desktop Support Technician 3rd shift weekend

    2 weeks ago

    Houston, United States Kraft & Kennedy, Inc. Full time

    Work alongside the best minds in technology. The Support Practice Group of Kraft Kennedy is seeking applicants for Third Shift Desktop Support Technician with the following schedule:Third Shift WeekendWednesday through Sunday, 1am to 10am easternorMonday through Friday, 1am to 10am easternThis position can be located in the following locations NY, DC, DE,...