IT Desktop Support Technician

4 weeks ago


Houston, United States ChaseSource Full time $20 - $25
Job DescriptionJob DescriptionJob description

The primary purpose of this position is to (1) Provide Desktop & Server Administration support to Houston, Cy-fair, Conroe, Texas City, Richmond, Liberty, Beaumont, Denver, and other offices and employees of the law firm.


Responsibilities:


  1. Provide Prompt & Professional Technical Support to End Users
  1. Setup New Employees – Computer, Access Cards, Phone, Applications, etc.
  1. Troubleshoot & Diagnose Technical & Connection Issues Related to Desktops & Peripherals
  1. Install, Upgrade and Troubleshoot Desktop Operating System & Applications
  1. Maintain & Manage Desktops – Wipe, Refresh, Re-Image Desktop PC’s
  1. Maintain & Manage Network Printer Fleet – Troubleshoot, Escalate to Vendor
  1. Resolve Basic Issues with all LGBS Mission Critical Applications
  1. Advise on Software or Hardware Upgrades
  1. Troubleshoot Basic Voice and Connectivity Issues with Phones
  1. Ensure Firms’ IT Security Posture is Maintained at all Times
  1. Maintain Excellent Documentation on IT Processes and Procedures
  1. Cross train on mailroom application and act as backup for mail processing
  1. Act as backup for routine mailroom runs
  1. Work on other IT related projects
  1. Be willing to learn Powershell Scripting & other automation tools
  1. Be able and willing to cross train and backup staff in the Mail room and File room.
  1. Be willing to take on expanded roles with server management, etc.
  1. Be able and willing to travel to remote offices, as needed
  1. Be willing to work after hours and on weekends if and when needed

Qualifications:



  1. Must have valid driver’s license
  1. Excellent time management skills; punctual; excellent attendance
  1. Proven Work Experience as a Desktop Support Technician
  1. Advanced Knowledge of Computer Hardware, Chipsets, Memory Modules & Peripherals
  1. Knowledge of Modern Operating Systems, Software Applications & Remote Access Systems
  1. Communication - ability to understand issues & relay resolutions to end users
  1. Ability to work in high-volume, fast paced environment
  1. Ability to lift a minimum of 50 lbs.
  1. Computer Science or Information Technology related Associate or Bachelor’s Degree
  1. IT certifications relevant to Desktop Support & Server Management
  1. Keeping up with the rapidly advancing technologies and relevant certifications
  1. Ability to handle incoming tickets in a timely manner
  1. Provide end users with regular updates on escalated issues
  1. Follow escalated issues to full resolution
  1. Ability to maintain safe and professional work environment
  1. Ensures IT assets are in good working condition
  1. Keeps IT skillset current
  1. Maintains security conscious practices related to use of firm IT resources
  1. Excellent attendance & Punctuality (supervised employees)

#AmishLGBS
Company DescriptionStaffing company hiring for contract, contract to hire, and direct hire.Company DescriptionStaffing company hiring for contract, contract to hire, and direct hire.

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