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Desktop Support Technician

2 months ago

Houston, United States ClearpointCo. Full time
Job DescriptionJob Description

TITLE: Desktop Service Desk Support Technician
CLIENT: Manufacturing
LOCATION: Texas
TYPE: Contract-to-Hire with intent to go Permanent
SALARY or RATE: DOE
URGENCY: ASAP

SUMMARY:

We are seeking entry-level Desktop/Service Desk Support professionals to join our team. The ideal candidates will be responsible for troubleshooting service desk-related issues, including password resets, general Office 365 applications, desktop support, and printer support. This role offers opportunities for vertical growth within the organization.


DUTIES:

· Provide first-level support for desktop and service desk issues· Assist users with password resets and account access· Support general Office 365 applications (e.g., Word, Excel, Outlook)· Troubleshoot and resolve desktop and printer issues· Document and track service requests in the ticketing system· Collaborate with team members to improve support processes


REQUIREMENTS:

· Basic understanding of desktop support and service desk operations· Familiarity with Office 365 applications· Experience with Epicor Eclipse is a plus· Strong communication and problem-solving skills· Ability to work independently and as part of a team


EDUCATION:

Bachelor’s Degree preferred

Location Requirement:

Candidates must be located in Houston, DFW, or Austin. In office work Mon-Friday.