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Desktop Support Technician

3 months ago

Houston, United States The Brixton Group, Inc. Full time

Location: Houston, TX (Hybrid)

Position Type: Contract-to-Hire


Tier II Desktop Support Technician

Responsibilities:

  • Install, configure, maintain, and support desktops, laptops, printers, fax machines, scanners, and other PC peripherals and related hardware, as well as remote access devices.
  • Use remote desktop software to provide remote support and resolve issues for users who may be at the remote office or home office users.
  • Assist in troubleshooting advanced technical issues within the network, mainframe, and telecommunications environments, especially as they relate to problems at the workstation level.
  • Assist the infrastructure team with maintaining, upgrading, and configuring enterprise network and architecture solutions and software update distributions.
  • Service as a technical liaison to project managers
  • Assist in providing support to project managers to integrate and transition project or new technology efforts to the production support environment.
  • Participate in a rotating on-call schedule to provide off-hour support to end users.


Requirements:

  • 3-5 years of experience in Desktop Support
  • Advanced understanding of operating systems, business applications, printing systems, and network systems
  • Advanced level troubleshooting and resolution skills
  • Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies