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Payment Lifecycle Specialist

2 months ago

Tampa, United States JPMorganChase Full time

Job Description
You have experience and a working knowledge of various aspects of International Payment Processing Operations, and at least one year of experience in a back office operations at a reputed foreign, private, or public sector bank as a Supervisor. You also are seeking your next career growth. This is the team for you.
As a Payment Lifecycle Specialist on the Payment Repair team at JPMorganChase, your primary responsibility will be to support the day to day operations for the HV (high value) Payments Processing Function. This includes calling clients directly, meeting individual benchmarks set for transaction processing and turnaround time (TAT), monitoring team mailboxes, and working in partnership with other teams across all sites.
Job Responsibilities

  • Meet individual benchmarks set for transaction processing and meeting turnaround time (TAT)
  • Ensure 0 internal and external rejects occur
  • Monitor mailbox
  • Exercise good judgment and degree of confidentiality
  • Work in partnership with teams across all sites


Required Qualifications, Capabilities, and Skills

  • Good Interpersonal skills to communicate internally or externally (at all levels) and should be a team player
  • Excellent written & oral English communication skills (process involves calling clients directly hence speaking English should be excellent with capability to understand different accents)
  • Proactive problem solving approach, taking ownership of issues and having the determination to follow through.
  • Ability to escalate issues as appropriate
  • An acute client focus, with strong PC and analytical skills
  • Fair knowledge of Microsoft Access, Excel, PowerPoint, and Word
  • Available to work rotational shift from 7:30am up to 8:00pm Eastern Time, occasional weekends to support system testing, high volume anticipated days and occasional holidays
  • Willingness to work in a hybrid work environment, with 3 days in office and 2 days from home per week


Preferred Qualifications, Capabilities, and Skills

  • Experience and a working knowledge of various aspects of International Payment Processing Operations
  • Minimum of 1 year of experience in a back office operations of a reputed foreign bank or its processing arm/private sector bank/public sector bank as a Supervisor is preferred
  • Working Knowledge of SWIFT & International Payment Processes & practices is preferred


About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.