Payment Lifecycle Specialist IV

3 weeks ago

Tampa, United States JPMorganChase Full time

Job Description
You have experience with Global Payments, Cash, and/or Treasury Operation dealing with operational process, controls and problem solving, with an additional understanding of accounting and money move processes. You are also seeking career growth and looking for your next opportunity. You have found the right team.
As a Payment Lifecycle Specialist IV within the Alternative Payment Operations (APO) team at JPMorganChase, you will work closely with project sponsors to define the scope and vision of new initiatives and existing processes. You will also carry out daily operational tasks to ensure optimal performance, which will be assessed through key indicators, data analytics, reporting, and other operational controls.
You will provide end-to-end ownership of operational support for products in scope of the unit, including issue management, escalations and engagement with internal business partners to trouble shoot issues and define remediation, as well as maintaining close interaction with Client Service teams to ensure proper client experience and hand-offs between Service and Operations.
Job Responsibilities

  • Identify project stakeholders and establish customer needs to incorporate functionality into APO ownership solutions.
  • Create process models, specifications, diagrams and flows
  • Identify and establish parameters of requirements analysis on each project to define impact, outcome criteria, and metrics
  • Provide end-to-end ownership of operational support for products in scope of the unit, including issue management, escalations and engagement with internal business partners to troubleshoot issues and define remediation
  • Interact closely with Client Service teams to ensure proper client experience and hand-offs between Service and Operations
  • Partnering with internal departments to scale operating model for new products growth as business initiatives attracts new clients and/or growth of existing client base
  • Maintain strong discipline to onboard new activities into the unit in partnership with multiple project and control groups ensuring proper operational readiness for go live
  • Develop subject matter expertise of new products, business processes and application flows to proper management changes, issues and other support needs
  • Execute and maintain strong controls in close partnership with internal functions and in accordance with company policies and regulatory changes
  • Perform daily Reconciliation task across global platforms


Required Qualifications, Capabilities and Skills

  • Excellent analytical, mathematical, and problem-solving skills
  • Strong listening, interpersonal, written, and oral communications skills with the ability to effectively communicate issues and results to management
  • Strong understanding of Windows office system and ability to do excel analysis with large amounts of data
  • Demonstrated communication and diplomacy skills to work cross-organizationally to influence others, obtain results/change and implement projects/processes
  • Demonstrated success in manage fast changes and adapt to new business initiatives
  • Business acumen and commercial market awareness


Preferred Qualifications, Capabilities and Skills

  • Experience with Payments, Cash, and Treasury Operation dealing with operational process, controls and problem solving is a plus
  • Experience in Global Payments is desirable, with understanding of accounting and money move processes is preferred


*This role is on a HYBRID model work schedule that includes working weekends
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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