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Customer Success Manager

2 months ago

Cambridge, United States Sigma Squared Full time
Overview:

Sigma Squared is seeking a highly skilled Customer Success Manager (CSM) to join our dynamic team. As a CSM, you will play a crucial role in ensuring our clients' success and satisfaction by deeply understanding their business needs, effectively translating these into actionable product use cases, and ensuring seamless technical implementation. You will collaborate closely with executive sponsors, product teams, and customers to drive value and innovation across our client base.

Key Responsibilities:

Executive Peer

  • Engage with senior executives to understand business priorities and strategic goals.
  • Provide insights and value propositions aligned with executive perspectives.
  • Facilitate discussions to uncover and prioritize real business needs through effective questioning and active listening.

Customer Use Case Enabler:

  • Translate business priorities into actionable product use cases.
  • Serve as a product expert to guide customers in optimizing their use of Sigma Squared's solutions.
  • Demonstrate strong customer empathy and creativity in identifying and executing use cases that drive business outcomes.

Technical Implementer:

  • Manage technical aspects of customer onboarding and integration.
  • Interface with customer IT teams to integrate Sigma Squared solutions with existing systems.
  • Perform data manipulation, understand data schemas, and manage data pipelines as needed.

Feedback Loop Champion:

  • Gather customer feedback and insights to relay to the product team.
  • Advocate for product enhancements and improvements based on customer needs and market trends.
  • Ensure clear and organized communication channels for customer feedback and product updates.

Skills and Qualifications:

Data Intelligence:

  • Experience with data analysis, manipulation, and understanding of data schemas.
  • Proficiency in scripting languages for data manipulation (e.g., Python, R).

Communication and Relationship Building:

  • Ability to translate technical concepts into business value for executive-level discussions.
  • Excellent presentation skills and comfortable communicating with senior executives.

Customer-Centric Approach:

  • Strong empathy for understanding customer challenges and needs.
  • Organized and proactive in managing customer relationships and expectations.

Creative Problem-Solving:

  • Ability to creatively map business priorities to product use cases.
  • High energy and initiative to drive projects forward and solve complex problems.

Company Overview:

At Sigma Squared, we leverage econometrics and cutting-edge technology to transform how organizations optimize their workforce. Our solutions empower clients to make data-driven decisions that enhance efficiency, productivity, and overall performance. To learn more about Sigma Squared, visit sigmasquared.io

If you are a seasoned professional who thrives in a fast-paced environment, excels at building relationships, and is passionate about driving customer success through innovative solutions, we invite you to apply for this pivotal role at Sigma Squared.