Customer Success Manager

2 weeks ago

Cambridge, United States proton.ai Full time
About Us:

The wholesale distribution industry is ready for a revolution, and Proton is leading the charge. The world relies on distributors to sell nearly every physical product, but despite its massive contribution to the global economy, this industry has been left behind in terms of technology. Proton is changing that. With AI-powered sales software, we're breaking through the complexity of selling millions of products and making it easier for distributors to anticipate customer needs. Our mission is to bring the distribution industry into the modern age and the results speak for themselves. Distributors using Proton see 10x ROI, faster new hire ramp-up, and happier sales teams.

In 2022, we raised a $20M Series A backed by Felicis Ventures (investors in Twitch, Shopify, Opendoor, and many others) and Battery Ventures. This year, we're laser-focused on driving customer growth. If you're excited about the opportunity to wear multiple hats, and continuously learn and experiment, now's the time to join the Proton team.
The role:

We are looking for an Customer Success Manager to work with our customers who have adopted Proton's AI-powered CRM. You will be an important member of Proton's Customer Success team, helping us shape the strategy of how we engage with and provide value to our customers. As the face and voice of Proton, you will build credibility as an advisor and connector, ensuring customers continue getting value from their investment.

We are looking to hire someone in the greater Boston area who is open to a hybrid schedule. Expected travel: 10+ times per year to visit customer accounts.
What you'll do:
  • Develop relationships: Become multi-threaded within accounts, ensuring each level, from user to CEO, understands the benefits and results of using Proton. Be the main point of contact for customers for ongoing questions and engagement.
  • Maximize customer value: Serve as a trusted advisor, understanding the customer's business, strategy, and goals, and articulating how our product fits into their broader ecosystem. Work to ensure that customers realize the full value of our offerings.
  • Execute strategic account plans: Develop and implement comprehensive account plans tailored to the unique needs and goals of each customer, ensuring alignment with their business strategy and driving mutual success.
  • Drive adoption: Ensure customers are fully leveraging our product's capabilities to meet their business objectives. You'll develop and execute strategies to increase product adoption and engagement within each account.
  • Identify cross-sell and upsell opportunities: Proactively seek opportunities to expand Proton's footprint within customer organizations by identifying and executing on cross-sell and upsell opportunities. Work closely with customers to understand their needs and recommend additional solutions that can drive further value.
  • Provide best practices: Learn our product to be able to understand how it fits into the customer workflow and the value it can create.
  • Serve as the customer's advocate: Act as the voice of the customer within our organization, collaborating with internal teams such as product, sales, and support to ensure customer needs are addressed and feedback is incorporated into our offerings.
You'll be a great fit for this role if you have:
  • Relationship Management: Proven ability to build and maintain strong, trust-based relationships with customers, from end-users to C-level executives.
  • Strategic Thinking: Ability to understand customer business objectives and align our solutions to meet their needs, ensuring long-term success and growth.
  • Ownership: When something falls under your responsibility, you see it through to completion.
  • Software problem solving skills: You understand how software products work, well enough to dive in with customers to help them solve their technical challenges.
  • B2B experience: You have worked with business customers to help drive user adoption and showcase outcomes to customer executives
Required experience:
  • 5+ years experience in a Customer Success role, preferably in an enterprise software environment
  • Proven track record of managing and growing complex customer relationships
  • Ability to think strategically while managing day-to-day account activities
  • Excellent communication and relationship-building skills
  • Experience at an early-stage startup strongly preferred
Benefits
  • Competitive Salaries + Company Stock Options - we want to pay you well (and equitably) and make you feel like an owner.
  • Unlimited PTO + 10 Company Paid Holidays - we even have tools implemented to detect burnout to make sure folks recharge regularly.
  • 401k with Employer Contribution (US only, for now) - we know work isn't forever, so we contribute up to 3% of your salary to help you prepare whether you directly contribute or not.
  • Medical, Dental, and Vision Insurance - we cover one medical plan 100% in the USA and cover a premium plan 100% for international employees (for US- this includes a HSA) and cover 50% for dependents on all our medical plan options.
  • 12 Weeks Fully Paid Parental Leave - that goes for primary and secondary caregivers; even if you're adopting or fostering
  • Biannual Company Paid Off-sites - time for us to be together, brainstorm, and make magic happen.

  • Customer Success Manager

    2 weeks ago

    Cambridge, Massachusetts, United States Enable Full time

    Customer Success ManagerJoin Enable as a Customer Success Manager and take on a challenging role that requires a unique blend of business acumen, technical expertise, and interpersonal skills. As a key member of our Customer Success team, you will be responsible for driving customer adoption, retention, and expansion.Key Responsibilities:Lead and manage a...

  • Customer Success Manager

    4 weeks ago

    Cambridge, Massachusetts, United States Verve, Inc. Full time

    Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Verve, Inc. This role will be responsible for driving customer adoption and ensuring a seamless experience for our clients.Key Responsibilities:Build and maintain strong relationships with customers to understand their needs and...

  • Customer Success Manager

    4 weeks ago

    Cambridge, Massachusetts, United States Verve, Inc. Full time

    Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Verve, Inc. This role will play a crucial part in driving customer adoption and ensuring a seamless experience for our clients.Key Responsibilities:Build and maintain strong relationships with our customers, understanding their...

  • Customer Success Manager

    3 months ago

    Cambridge, United States Verve Group, Inc. Full time

    About Verve Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a lightweight, connected wearable system that can be worn all day, every day by industry associates to reduce fatigue, mitigate risk of injury and augment performance. We are looking for an experienced and...

  • Customer Success Manager

    1 month ago

    Cambridge, Massachusetts, United States Dolead Full time

    {"title": "Customer Success Manager", "description": "Unlock Your Potential as a Customer Success ManagerAt Dolead, we're on a mission to empower our clients' growth through innovative solutions. As a Customer Success Manager, you'll play a pivotal role in driving revenue opportunities and building lasting relationships with our clients.Key...

  • Customer Success Manager

    4 weeks ago

    Cambridge, Massachusetts, United States Scismic Full time

    Job DescriptionAt Scismic, we're revolutionizing the scientific research landscape with our innovative platform. As a Customer Success Executive, you'll be a key member of our team, ensuring our customers have a seamless and successful experience. You'll be the voice of our customers, building and maintaining strong relationships and driving long-term...

  • Customer Success Manager

    3 months ago

    Cambridge, United States Verve Full time

    About Verve Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a lightweight, connected wearable system that can be worn all day, every day by industry associates to reduce fatigue, mitigate risk of injury and augment performance. We are looking for an experienced and...

  • Customer Success Manager

    2 weeks ago

    Cambridge, Massachusetts, United States QCSS Health Full time

    Job DescriptionQuality Coding Software Solutions (QCSS Health) is seeking a skilled Customer Success Manager to support our Managed Care and Community-based healthcare clients. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.ResponsibilitiesDevelop in-depth knowledge of our...

  • Customer Success Manager

    2 weeks ago

    Cambridge, United States QCSS Health Full time

    Customer Success ManagerJob DescriptionOverview Quality Coding Software Solutions is seeking a Customer Success Manager to support our Managed Care and Community based healthcare clients. We offer an exciting opportunity to support health care insurers and providers in improving health care outcomes for vulnerable populations. Our solutions positively impact...

  • Customer Success Manager

    1 day ago

    Cambridge, Massachusetts, United States Dolead Full time

    We are fortunate to have a team of experts with diverse backgrounds, working remotely and in our offices in France and the US. Our team works closely with clients' marketing and sales teams to drive their growth. Dolead runs paid marketing campaigns efficiently, integrates customer data with confidence, and generates sales-ready leads at a fixed cost per...

  • Customer Success Manager

    3 weeks ago

    Cambridge, Massachusetts, United States Dolead Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Dolead. As a key member of our sales team, you will be responsible for driving revenue growth and ensuring customer satisfaction.Key ResponsibilitiesDevelop and Nurture Client Relationships: Build and maintain strong relationships with key stakeholders and...

  • Customer Success Manager

    2 weeks ago

    Cambridge, Massachusetts, United States Dolead Full time

    Unlock Your Potential as a Customer Success Manager at DoleadWe are a global leader in Lead Generation, powering the growth of 200 clients across 15 countries in Europe & North America. Our team of 90+ experts, representing 13 nationalities, works remotely and in our offices in France and the US. We work alongside our clients' marketing and sales teams to...

  • Customer Success Manager

    1 day ago

    Cambridge, Massachusetts, United States Dolead Full time

    Drive Client Success and Growth with DoleadWe are a global leader in Lead Generation, powering the growth of 200 clients across 15 countries in Europe & North America. Our team of 90+ experts, representing 13 nationalities, works remotely and in our offices in France and the US. We collaborate with clients' marketing and sales teams to drive their growth....

  • Enterprise Customer Success Manager

    2 weeks ago

    Cambridge, Massachusetts, United States TBWA\Chiat\Day Full time

    About the RoleWe are seeking an experienced Enterprise Customer Success Manager to join our team at Proton. As a key member of our Customer Success organization, you will be responsible for driving customer growth and ensuring that our customers realize the full value of our AI-powered CRM solution.Key ResponsibilitiesDevelop and maintain strong...

  • Senior Customer Success Manager

    3 weeks ago

    Cambridge, Massachusetts, United States Dimagi Full time

    About DimagiDimagi is a leading social enterprise that develops innovative digital solutions for global health and development. Our flagship product, CommCare, is a widely-used open-source platform for enabling Frontline Workers. With a strong commitment to impact and a passion for technology, we empower governments, organizations, and communities to deliver...

  • Senior Customer Success Manager

    5 days ago

    Cambridge, Massachusetts, United States proton Full time

    About UsProton is revolutionizing the wholesale distribution industry with AI-powered sales software, breaking through the complexity of selling millions of products and making it easier for distributors to anticipate customer needs.Our mission is to bring the distribution industry into the modern age, and the results speak for themselves. Distributors using...

  • Senior Customer Success Manager

    4 weeks ago

    Cambridge, Massachusetts, United States Cambridge Mobile Telematics Full time

    Customer Success ManagerCambridge Mobile Telematics (CMT) is a leading provider of telematics services, dedicated to making the world's roads and drivers safer. Our AI-driven platform, DriveWell Fusion, gathers data from millions of IoT devices and fuses it with contextual information to create a unified view of vehicle and driver behavior. We work with auto...

  • Senior Customer Success Manager

    2 months ago

    Cambridge, United States Dimagi Full time

    About Dimagi Dimagi is an award-winning social enterprise and a certified B Corp and Benefit Corporation. Our primary product, CommCare, is the most widely-deployed open-source digital platform for enabling Frontline Workers. Since 2002, Governments and organizations across all sectors have built customized mobile, web, and SMS applications on CommCare to...

  • Customer Success Manager, Enterprise

    2 months ago

    Cambridge, United States proton.ai Full time

    About Us: The wholesale distribution industry is ready for a revolution, and Proton is leading the charge. The world relies on distributors to sell nearly every physical product, but despite its massive contribution to the global economy, this industry has been left behind in terms of technology. Proton is changing that. With AI-powered sales software, we're...

  • Senior Customer Success Manager

    7 days ago

    Cambridge, United States proton.ai Full time

    About Us: The wholesale distribution industry is ready for a revolution, and Proton is leading the charge. The world relies on distributors to sell nearly every physical product, but despite its massive contribution to the global economy, this industry has been left behind in terms of technology. Proton is changing that. With AI-powered sales software, we're...