Medical Device Customer Service Representative

2 weeks ago

Concord CA, United States TEKsystems Careers Full time

Are you looking for a job opportunity with a purposeful organization in a role responsible for solving customer service? Do you have strong customer service and computer skills? We are actively partnering with a rapidly growing personal safety device company for *contract to hire Customer Service Representative *openings* *Medical Device Customer Service Representative*
*Pay Range: *$18-20/hr (bonus opportunities up to $300 per month based on performance)
*Contract Length: *6 month contract to hire
*Schedule:* 40 hours per week within below hours of operation
*Hours of Operation (open availability required within this range): *Mon-Fri 6am-6pm Sat & Sun 8am-4:30pm
*You will be responsible for managing and resolving customer inquiries related to service, billing, technical assistance, and other aspects of their accounts. You will also handle outgoing phone calls and customer requests.

*Deliver exceptional customer service at all times.
· Maintain up-to-date and accurate customer accounts through data entry.
· Provide technical support and troubleshoot customer issues.
· Handle billing inquiries and account updates.
· Manage account cancellations.
· Respond to customer inquiries regarding alarm signals, pending follow-up calls, return procedures, and accounts receivable.
· Log account activity in Oodoo.
· com, maintain data in vendor systems, and conduct inquiries and audits through merchant account systems.
· Assist in the training of new hires on workflow and Bay Alarm Medical processes.
· Understand the details of all deployed hardware and guide customers through installation and troubleshooting.
· Strive to provide excellent customer service, including retaining customers.

*Our client has been the leading provider of residential and commercial security systems for 75 years. They secure communities across California, Arizona, and Washington.

*Competitive contests to drive calls and morale throughout the call center.
· Prizes include gift cards (coffee shops and restaurants) and good bags that include massages.
· Holiday parties, company picnics, BBQs, and other celebrations
· Performance review yearly - opportunities to get promotions/ pay increases based on performance
· Client sponsors a variety of charity events throughout the Bay Area
If eligible, the benefits available for this temporary role may include the following:
§ Medical, dental & vision
§ 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
§ Short and long-term disability
§ Health Spending Account (HSA)
§ Employee Assistance Program
§ We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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