Customer Service Representative

4 days ago


Concord, Massachusetts, United States Emerson Hospital Full time

Job Summary

As a key member of the Emerson Hospital team, the Customer Service Representative will be responsible for handling all patient inquiries in a courteous and timely manner. This role requires strong communication and customer service skills to work with patients on various diets and assist them in selecting nutritious meal options.

Key Responsibilities

  • Respond to patient inquiries in a professional and courteous manner
  • Work with patients to select nutritious meal options
  • Assist patients with various dietary needs
  • Provide excellent customer service to patients and their families
  • Collaborate with the Customer Service Supervisor to ensure seamless communication and resolution of patient concerns

Requirements

  • Education
    • High School Diploma or equivalent required; college degree preferred
  • Experience
    • Minimum 1 year of experience in a hospital or medical office setting, including professional telephone skills
  • Skills
    • Working knowledge of the Meditech system
    • Excellent communication and correspondence skills
    • Excellent customer service skills
    • Ability to read, write, and communicate in English
    • Strong computer skills
    • Ability to maintain confidential information


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