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Customer Service Representative
2 months ago
Patterson Companies is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our internal and external customers, sales representatives, and manufacturing partners.
Key Responsibilities- Process and ensure accuracy of customer transactions in our order entry system, including orders, quotes, returns, and more.
- Maintain accurate customer and territory records, facility records, and document all customer interactions.
- Generate reports to support business decisions and ensure timely delivery of products.
- Verify price and terms in accordance with standard procedures and customer profitability profiles.
- Multitask and work within multiple computer systems and communication platforms simultaneously.
- Maintain a current knowledge of company products, policies, and procedures.
- Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.
- Provide impeccable customer service and sales support; respond to customer queries, answer questions, and solve problems in a timely fashion.
- Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
- Identify customer requirements and expectations in order to recommend specific products and/or solutions.
- High School Degree or equivalent.
- Exceptional customer service and organizational skills.
- Accuracy and strong attention to detail.
- Effective verbal, written, and interpersonal communication skills.
- General computer proficiency, including knowledge of MS Office.
- Associates Degree or equivalent combination of education and experience.
- Proficiency in SAP or related ERP.
This position is in an office environment, and the employee will be required to operate a computer or other office devices for the majority of the workday. The employee may occasionally need to move packages up to 10 pounds, such as office supplies or equipment.
