Customer Service Representative

1 week ago


Concord, New Hampshire, United States Concord Hospital Full time

Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Concord Hospital. As a key member of our Call Center, you will be responsible for providing exceptional patient care and support through various call center tasks.

Key Responsibilities

  • Answer incoming calls and triage patients in a timely and empathetic manner
  • Schedule appointments and update patient information in our electronic medical record
  • Contribute to individual and team goals by maintaining high call volumes, low abandonment rates, and efficient call handling times
  • Welcomes and coordinates patient intake, creates and maintains medical records, and obtains insurance and demographic information
  • Facilitates patient care between primary, specialty, and ancillary services
  • Supports a culture of patient-centered care and works collaboratively with the team to achieve shared goals

Requirements

  • High School degree or General Educational Development equivalency required
  • Demonstrated customer service ability to interact with patients, families, and staff
  • Excellent communication and problem-solving skills
  • Ability to thrive in a fast-paced, self-directed work environment
  • Strong computer and keyboard skills
  • Knowledge of medical office and hospital operations a plus

Work Environment

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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