Customer Service Representative
2 months ago
About the role at Global Channel Management
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at Global Channel Management. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients.
Key Responsibilities
- Respond to customer inquiries and complaints
- Gather information and research customer issues
- Communicate options for resolution in a timely manner
- Inform customers about services available and assess customer needs
- Prepare reports to track workload, response time, and quality of input
Requirements
- 1+ years of experience in a call center or customer service role
- Clerical/customer service experience
- Ability to communicate effectively with team members
- Grammar accuracy
- Ability to pass a pre-employment drug test
Work Schedule
- Monday to Friday, 8am to 4:30pm
Work Environment
- Call center environment
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