Medical Device Customer Service Representative_

2 weeks ago

Concord, United States TEKsystems Full time

Are you looking for a job opportunity with a purposeful organization in a role responsible for solving customer service? Do you have strong customer service and computer skills? If the answer to these questions is yes, this position might be the right fit for you We are actively partnering with a rapidly growing personal safety device company for contract to hire Customer Service Representative openings These positions are currently available in person in Concord, CA. Working with TEKsystems – you will have access to not only our openings, but the market knowledge & professional experience that comes with nearly a decade of serving Bay Area professionals & clients. Feel free to inquire regarding resume consultation, interview advice, or general career direction Medical Device Customer Service Representative Start Date: 9/16/2024 Pay Range: $18-20/hr (bonus opportunities up to $300 per month based on performance) Contract Length: 6 month contract to hire Worksite Location: Concord, CA 94520 Schedule: 40 hours per week within below hours of operation Hours of Operation (open availability required within this range): Mon-Fri 6am-6pm Sat & Sun 8am-4:30pm Job Description: You will be responsible for managing and resolving customer inquiries related to service, billing, technical assistance, and other aspects of their accounts. You will also handle outgoing phone calls and customer requests. Key Responsibilities: · Respond to incoming calls and initiate outbound calls to customers. · Deliver exceptional customer service at all times. · Maintain up-to-date and accurate customer accounts through data entry. · Schedule and manage follow-up calls. · Identify and implement solutions to customer issues. · Provide technical support and troubleshoot customer issues. · Handle billing inquiries and account updates. · Manage account cancellations. · Respond to customer inquiries regarding alarm signals, pending follow-up calls, return procedures, and accounts receivable. · Log account activity in Oodoo. · Collaborate with UPS.com, maintain data in vendor systems, and conduct inquiries and audits through merchant account systems. · Assist in the training of new hires on workflow and Bay Alarm Medical processes. · Understand the details of all deployed hardware and guide customers through installation and troubleshooting. · Strive to provide excellent customer service, including retaining customers. Company Information: Our client has been the leading provider of residential and commercial security systems for 75 years. They secure communities across California, Arizona, and Washington. Highlights / Selling Points: · Client is a family oriented company. · Competitive contests to drive calls and morale throughout the call center. · Prizes include gift cards (coffee shops and restaurants) and good bags that include massages. · Holiday parties, company picnics, BBQs, and other celebrations · Performance review yearly - opportunities to get promotions/ pay increases based on performance · Client sponsors a variety of charity events throughout the Bay Area o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following: § Medical, dental & vision § Critical Illness, Accident, and Hospital § 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available § Life Insurance (Voluntary Life & AD&D for the employee and dependents) § Short and long-term disability § Health Spending Account (HSA) § Transportation benefits § Employee Assistance Program § Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  • Medical Device Customer Service Representative

    2 weeks ago

    Concord, United States TEKsystems Full time

    Are you looking for a job opportunity with a purposeful organization in a role responsible for solving customer service? Do you have strong customer service and computer skills? If the answer to these questions is yes, this position might be the right fit for you! We are actively partnering with a rapidly growing personal safety device company for contract...

  • Medical Device Customer Service Representative

    2 weeks ago

    Concord, CA, United States TEKsystems Careers Full time

    Are you looking for a job opportunity with a purposeful organization in a role responsible for solving customer service? Do you have strong customer service and computer skills? We are actively partnering with a rapidly growing personal safety device company for *contract to hire Customer Service Representative *openings!* *Medical Device Customer Service...

  • Medical Device Customer Service Representative

    2 weeks ago

    Concord, CA, United States TEKsystems Careers Full time

    Are you looking for a job opportunity with a purposeful organization in a role responsible for solving customer service? Do you have strong customer service and computer skills? If the answer to these questions is yes, this position might be the right fit for you! We are actively partnering with a rapidly growing personal safety device company for *contract...

  • Medical Device Specialist

    5 days ago

    Concord, New Hampshire, United States Stryker Full time

    About the RoleStryker is seeking a highly motivated and results-driven Sales Associate to join our team. As a Sales Associate, you will be responsible for promoting and selling Stryker's medical devices to healthcare professionals and facilities.Key ResponsibilitiesAssist Sales Representatives in the sales, promotion, and marketing of Stryker...

  • Principal Software Engineer

    7 days ago

    Concord, New Hampshire, United States Elbit Systems Full time

    Job DescriptionKey ResponsibilitiesDesign, implement, and deliver high-quality software for complex medical instruments, ensuring compliance with regulatory standards.Develop and maintain software project documents, including software development plans, configuration plans, and detailed design documents.Participate in risk analysis and hazard analysis,...

  • Principal Software Engineer

    5 days ago

    Concord, New Hampshire, United States Elbit Systems Full time

    Job DescriptionKey ResponsibilitiesDesign, implement, and deliver high-quality software solutions for complex medical instruments, ensuring compliance with regulatory standards.Develop and maintain software project documents, including software development plans, configuration plans, and detailed design documents.Participate in risk analysis and hazard...

  • Supervisor, Medical Device Assembly

    1 month ago

    Concord, New Hampshire, United States Eli Lilly and Company Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Customer Service Representative

    1 month ago

    Concord, United States Patterson Full time

    Patterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to...

  • Customer Service Representative

    4 weeks ago

    Concord, United States PostalAnnex+ Full time $16 - $18

    Job DescriptionJob DescriptionWe are looking for someone available to work 20-40 hours a week, between 8am & 6pm, and may include weekends. Delivering outstanding customer service's to customersBeing proactive in assigned daily tasksSorting mail and packagesProcessing sales and shipping transactionsLearning to operate all equipment, software, and...

  • Customer Service Representative

    1 month ago

    Concord, United States Patterson Companies Full time

    Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to...

  • Customer Service Representative

    1 week ago

    Concord, California, United States Patterson Companies Full time

    About the RolePatterson Companies is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our internal and external customers, sales representatives, and manufacturing partners.Key ResponsibilitiesProcess and ensure accuracy of...

  • Customer Service Representative

    1 month ago

    Concord, United States Patterson Full time

    Patterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to...

  • Customer Service Representative

    1 month ago

    Concord, United States Patterson Full time

    Patterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to...

  • Customer Service Representative

    1 month ago

    Concord, United States Patterson Full time

    Patterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to...

  • Supervisor, Medical Device Assembly

    2 weeks ago

    Concord, United States Lilly Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Medical Device Systems Engineer

    5 days ago

    Concord, New Hampshire, United States Elbit Systems Full time

    Job SummaryElbit Systems is seeking a highly skilled Systems Engineer to join our Product Development team. As a key member of our team, you will be responsible for leading the development of system-level concepts for new project proposals, reviewing and critiquing concepts created by others, and providing technical presentation support and consultation to...

  • HVAC Service Technician

    1 week ago

    Concord, United States Service Experts Full time

    Why You Should Join the Engineering Excellence Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Engineering Excellence Company Perks and Benefits for...

  • Team Member

    5 days ago

    Concord, New Hampshire, United States Northeast Foods, LLC Full time

    About the Role:We are seeking a highly motivated and customer-focused Team Member to join our Burger King team at Northeast Foods, LLC. As a Team Member, you will be responsible for providing exceptional customer service, operating cash registers, and maintaining a clean and safe work environment.Key Responsibilities:Customer Service: Greet guests with a...

  • Supervisor, Medical Device Assembly

    2 weeks ago

    Concord, United States BioSpace Full time

    Job DetailsAt Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our...

  • Supervisor, Medical Device Assembly

    1 month ago

    Concord, United States Eli Lilly and Company Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...