Account Manager

Found in: Jooble US O C2 - 2 weeks ago


Phoenix AZ, United States FM Industries Full time

FM Industries is recognized as a premier manufacturing solutions provider of manufacturing services for the semiconductor capital equipment market. Our partnership with NGK is highly collaborative and complimentary.
This Account Manager job description is not intended to be all-inclusive and is subject to change or include other duties as assigned by management.
Account Manager BENEFITS:
We offer a full complement of benefits including medical, dental, vision, life insurance, short and long-term disability, generous time off plan, observe nine holidays, and a 401k saving plan with a 30% match
Account Manager DESCRIPTION:
Responsible for managing key customer contacts and maintaining a long-term relationship with accounts. Account Manager ESSENTIAL DUTIES:
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- As arises, deliver bad news and a recovery plan
- Prepare regular reports of progress and forecasts using key account metrics
- Comply with applicable environmental, health and safety laws and regulations, Company policy and accepted safe work practices
Account Manager EDUCATION AND/OR EXPERIENCE REQUIRED:
- Bachelor's Degree and/or 3-5 years of customer support experience
- Experience in Account and Customer Management and managing major national accounts
- Strong relationship building, negotiation, leadership and influencing skills and a positive attitude
- Highly self-motivated and autonomous with self-initiative to undertake or continue a task or activity with minimal supervision
- System proficiency, especially in Excel, and ability to learn in-depth internal software programs


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