Account Manager
2 weeks ago
Job Description
Job Description
Join The Cummings Agency, one of the best in industry customer service teams based in Phoenix, Arizona. We are a dedicated team of professionals who provide top-notch service to our clients. As an Account Manager, you will play a vital role in maintaining and strengthening our relationships with customers. At The Cummings Agency, we value integrity, teamwork, and a positive attitude.
In this role, you will be responsible for managing a portfolio of accounts, serving as the main point of contact for our clients. You will be the go-to person for any inquiries, concerns, or requests they may have. It will be your responsibility to ensure their satisfaction and build lasting relationships.
We are looking for someone who is passionate about providing exceptional customer service. You should have excellent communication skills, both written and verbal, with the ability to listen attentively and respond effectively. Attention to detail and problem-solving skills are also critical for success in this role.
If you are a self-motivated individual who thrives in a fast-paced environment and enjoys building connections with customers, The Cummings Agency is the place for you Join our team and be part of a company that values its employees and provides ample opportunities for growth and development.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
Account Management: Nurture and maintain relationships with assigned accounts, ensuring their needs are met and exceeded.
Customer Support: Provide exceptional customer service by addressing inquiries, troubleshooting issues, and resolving customer concerns promptly.
Upselling and Cross-selling: Identify opportunities to upsell and cross-sell products or services to existing customers, maximizing account value.
Problem Resolution: Act as a mediator between customers and internal teams to resolve any disputes or issues that may arise.
Account Reviews: Conduct regular reviews and check-ins with clients to assess their satisfaction, identify areas of improvement, and make recommendations accordingly.
Requirements
Experience: Previous experience in a customer service or account management role is preferred.
Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and internal teams.
Problem-solving Abilities: Strong problem-solving and conflict resolution skills, with the ability to find creative solutions to customer issues.
Attention to Detail: Keen attention to detail to ensure accuracy in managing customer accounts and addressing their specific needs.
Organization Skills: Excellent organizational skills to manage multiple accounts and prioritize tasks effectively.
Positive Attitude: A positive and welcoming attitude towards customers, with a genuine desire to provide outstanding service.
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