Account Manager
1 month ago
NOTE: This is an IN-OFFICE position, Monday-Friday at our Phoenix office. We are NOT considering Hybrid, WFH, or Remote candidates.
Compensation: Base salary $45K, First Year OTE: $60-$75K
An Account Manager at DollarDays is responsible for generating sales through proactive outreach programs. Account Managers make outbound calls based on targeted sales campaigns, assist customers with inbound orders, close new business opportunities through a consultative sales process, achieve sales quotas, and ensure an outstanding customer experience.
Account Managers are accountable for planning and organizing their daily work schedule to call on existing and potential customers, developing an expansive customer base, and servicing existing accounts. The Account Manager will coordinate with other departments to ensure that goals are being met and company standards are being upheld.
All new Account Managers will participate in an in-depth training program to allow them to learn the Company’s products, IT systems and processes. This program will vary in length depending upon the new Account Manager’s understanding of the above, but the typical training program is expected to last three weeks.
Primary Job Duties & Responsibilities:
- Generate new leads and sales by making outbound calls through targeted outreach campaigns
- Use a consultative sales approach to help customers explore product offerings and make purchase decisions
- Meet performance targets according to defined standards and processes
- Maximize work time to optimize customer interactions that equate to sales
- Interact with external and internal customers in a professional and ethical manner
- Respond professionally and promptly to all customer inquiries via phone, e-mail, and chat as required
- Utilize internal systems, call, and chat applications, web tools, and e-mail simultaneously
- Other duties as may be reasonably assigned
Requirements:
- Previous experience in sales and customer service
- Excel in a fast-paced, high-energy environment
- Ability to build customer rapport to connect with others and form a positive sales relationship
- Strong verbal and written communication skills: ability to communicate clearly and accurately
- Driven to help our customers make a real difference in their communities
- Passionate about putting people first and making a lasting impact
- Self-motivated to improve lives and grow partnerships
- Possess a robust work ethic and high ethical standards to “do the right thing” for customers and partners
- Quickly adapt to changes in policies and procedures
Why DollarDays:
Our goal is to make a difference for those who are making a difference. Since 2001, the DollarDays team has served leading nonprofits, schools, and philanthropic organizations by providing critically needed wholesale goods to help accomplish great missions. Through friendly, informed support and key partnerships with like-minded organizations, DollarDays provides community heroes with the resources they need...and more importantly, dignity to those who need it most.
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