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Operations Support Representative

1 month ago

Kansas City MO, United States Painters Supply and Equipment Co. Full time

TECHNICAL SALES/SERVICE REPRESENTATIVE
(Driving required)
Why Work for Painters Supply & Equipment?
Generous benefits package for full time employees:
Medical, Dental and Vision
Company paid life and disability insurance
In business since 1952, Painters Supply & Equipment, Co. is a leading distributor of automotive and specialty paints, coatings, associated products and equipment in the automotive refinish and specialty coatings market. We are seeking dedicated and talented people to help provide industry-leading service to our customers and to support our company's fast growth
Technical Sales/Service Representative , this position will be familiar with all products, their application and preparation to assist customers with proper product selection while providing excellent customer service and sales support efforts.
Familiarize self with all products, including their application and preparation.
Assist customer in proper selection and application of product to develop expert relationship.
Support sales reps/stores with technical, sales and marketing assistance as needed.
Assist in color verification and field color formulations.
Assist store operations with internal training at all levels.
Develop training aids and implement as needed to effectively communicate information.
Assist customers in set up and implementation of mixing systems.
Allow self to be readily accessible to customer for advice/assistance through use of cell phone, etc.
Identify potential problems and work through with sales and operations support network.
Give immediate attention to customer comments and complaints, and advise Region Manager of such.
Actively seek to become key knowledge source for Customer regarding automotive products.
Support sales effort by analyzing sales potential and development of new and existing accounts.
Further knowledge of automotive, industrial, and fleet finishing industry through company training, trade journals, seminars, etc.
Know, understand and perform to all aspects of the Quality Management System Manual.
Know paperwork flow and provide documents as required.
Know Painters Supply and Equipment Co.'Participates in special project assignments and completes other duties as assigned.
Answer telephone in a professional manner, answer questions knowledgeably and/or take customer orders per QMS Work Instructions.
Conduct self in a professional manner to ensure customers' quality and service expectations are met.
Employee is required to carry Automotive Insurance per the company policy.
Assist in the store during times needed, i.e. vacation, personal, medical absences, etc.
Process sales transactions using POS devices and company policies and procedures.
In those stores where the employee is required to mix paint, the employee must be able to perceive color differences and wear safety equipment as required. Must be able to physically demonstrate paint and associated products by utilizing various product delivery systems such as spray guns and other related equipment.
TRAINING REQUIREMENT:
Listed below are the minimum training requirements necessary to become certified in this position.
Required Courses - Product Training Courses
RIGHT-TO-KNOW Training (U.Safety Training
Personal Protective Equipment (PPE)
Quality Management System (QMS)
Attend various manufacturer training seminars and/or training schools. Training schools may require overnight travel up to five (5) days.
Knowledge of product technology and product application usually obtained through one or more years experience in other company positions or related experience in the Automotive Refinishing industry preferred.
If usage of employee's own vehicle is required for company business, employee must obtain appropriate insurance per company policy.
We are and Equal Opportunity/ Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.