Support Services Representative

6 months ago

Kansas City, United States Fellowship of Christian Athletes Full time
Job Description

The Support Services Representative is often the first level contact with the public and must have a broad knowledge of the FCA ministry and its departments. To the staff serving the field, the Support Services Representative quickly responds to calls concerning software/hardware concerns or directs the staff member to the appropriate department.

MINISTERIAL DUTIES

These responsibilities are critical to the FCA mission, and this position plays a vital role in our ministry. FCA expects all functions and responsibilities outlined below to be carried out with a heart surrendered to serving God as a form of worship.

  • Agree with, and abide by, FCA's Christian Community Statement.
  • Follow a spiritual rhythm including daily prayer and Bible study to seek the Lord's will for FCA.
  • Lead, conduct and provide spiritual leadership for staff, volunteers, coaches and athletes through prayer, Bible study, worship and living by example so they are equipped to serve others.
  • Connect to and participate in a local church through worship and weekly involvement.
  • Conduct yourself in a manner that affirms biblical standards of conduct in accordance with FCA's Christian beliefs (see FCA's Christian Community Statement) at all times.
POSITION RESPONSIBILITIES
  • Respond to 800# calls from the public and staff.
  • Provide entry level support for staff in the areas of computer/technical needs.
  • Demonstrate an understanding and use of various software packages.
  • Provide basic hardware assistance and data entry functions.
  • Provide basic knowledge of cell phone technology.
  • Provide customer service to questions related to FCA's ministry and programs.
  • Demonstrate the ability to handle high volume of calls keeping responses friendly, accurate and efficient.


How To Apply

*** What Applicants Need To Know Before Applying ***

1) to ensure the best experience, please use a computer or laptop rather than a mobile device for this application and onboarding process.

2) create only ONE profile. please do not create multiple profiles using different email addresses. if you're having trouble logging in, please reset your password first, then reach out to FCA's hiring department if necessary.

3) do not use a school email account, a previous work email account, or any other temporary email account. use a permanent personal email account that you will always have access to to create your profile.

4) before applying, be prepared to complete the application process (10-15 minutes) from beginning to end in a single session. any interruptions may cause further delays.

5) be sure to have your cover letter and resume readily available to upload from the computer or laptop you are using.

At-Will Employer

This position is at-will employment, meaning that either the employee or FCA can discontinue employment at any time, with or without notice and with or without cause. The Position Description does not create a contract (express or implied) or enforceable promise or representation. FCA can modify this Position Description at any time. Additionally, it is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time.

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