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Loan/IRA Support Representative
3 months ago
Public Safety Credit Union’s mission is simple: “To provide financial empowerment to the first responder community.” In order to achieve this, we provide a culture of success by empowering our team members to learn, develop, and succeed. As an organization, we embrace the credit union philosophy of “people helping people” as our foundation and have grown, building a member-centric team. We currently have an opportunity to join us as a Loan/IRA Support Representative on our Loan Services Team. This is a fast-paced position with direct opportunities to build member relationships, fulfill our member's financial needs, and contribute to the growth of the Credit Union.
Essential Duties:
- Verify the accuracy of vehicle identification numbers and member information prior to lien filings.
- File notice of liens for all secured loans.
- Mail titles or lien releases on paid vehicle loans to members.
- Review incoming insurance documentation for secured loans.
- Maintain the Credit Union’s collateral protection insurance program.
- Prepare, record, or send documents for recording on all real estate loans.
- Receive and file recorded real estate documents.
- Track and pay homeowners insurance and taxes for real estate loans.
- Maintain a tracking system for title policy and other important documentation on real estate loans.
- Maintain accurate, up-to-date documentation that complies with State and Federal rules and regulations for IRA and Deferred Compensation accounts.
- Maintain and coordinate the Credit Union’s IRA program through Ascensus.
- Scan loan and membership related documents into OnBase.
- Respond to member inquiries regarding their accounts and other Credit Union products and services.
- Assist VP of Lending & Compliance with conducting quality control audits of loan files.
- Actively identify and promote all Credit Union products and services that meet existing or potential member needs.
- Maintain working knowledge of applicable laws, regulations, and policies relating to financial transactions and Credit Union services.
- Contribute to a teamwork environment.
- Ensure the confidentiality and accuracy of all member information.
- Accurately perform all duties and transactions.
- Perform other duties as assigned by management.
Skills & Abilities
- Organize and prioritize multiple projects, tasks, and deadlines.
- Punctual and dependable
- Interact respectfully, professionally, and compassionately with members.
- Attention to detail, ensuring accuracy and quality of work.
Position Requirements
- High school diploma or equivalent required
- Financial institution work experience preferred
Benefits*:
- Medical, Prescription, Dental, Vision, Life, and Short- and Long-Term Disability Insurance all paid 100% for employees
- Health Savings Account
- Flexible Paid Time Off and Holiday Pay
- Tuition Assistance for applicable programs
- 401(K) Plan with employer match to prepare for your future
- Casual dress code of logo shirts with jeans
- PSCU banking privileges for you and your family
Physical Demands
- While performing the duties of this job, the employee is regularly required to talk and hear.
- The employee is frequently required to sit; stand; walk; use hands and fingers, handle office equipment, supplies, and computers; and reach with hands and arms.
- The employee is occasionally required to stoop, kneel, crouch, or crawl.
- The employee must frequently lift and move up to 10 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
*All programs subject to review and change
