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Guest Support Representative

6 months ago

Kansas City, United States reStart Inc Full time
Job Details

Job Location
Main Building - Kansas City, MO

Description

Job Overview: Assist in providing a secure and safe environment for all residents, guests and staff. The Customer Support Representative must be able to handle a variety of tasks in a very fast-paced nonprofit environment-detail-orientated, organized and multi-tasker.

Responsibilities/Duties:
  • Models positive and healthy relationship building by treating all participants, staff and volunteers equitably with caring, kindness, respect, safety and dignity
  • Follows all policies, procedures, code of conduct and attendance rules of the organization
  • Maintains strict confidentiality of all information and adheres to the policies in the use of computer technology and all other devices
  • Handle in-takes as needed
  • Monitor halls and ensure a safe environment for participants and staff
  • Assist Case Managers and other staff as needed
  • Answer and route incoming calls
  • Monitor security cameras and screen admissions to the building
  • Receive and log in kind donations from the public
  • Assemble packets and perform basic copying, scanning, faxing and filing
  • Mail Sorting for participants and staff
  • Answer questions from staff, residents and visitors and make appropriate referrals
  • Handling emergencies as they arise, intervening in disputes between clients using de-escalation techniques.
  • Operate security cameras
  • Document incidents, observations and activities that would affect operational security.
  • Other duties as assigned
Qualifications
  • High School diploma or GED required
  • A minimum of 3 years of Customer Support experience required
  • Demonstrated ability to work effectively and collaboratively with a culturally and socioeconomically diverse population of participants, service providers and staff
  • Values diversity and possesses an understanding of multicultural and cultural competencies; understands power, privilege and inequity
  • Adapts to changing business needs, conditions and work responsibilities; responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives
  • Demonstrates responsible personal and professional conduct; accepts personal responsibility for the quality and timeliness of work
  • Applies effective written and verbal communication techniques to convey clear and timely expectations, listens to people's ideas and concerns, resolves confrontations, disagreements and complaints in a constructive manner
  • Effective interpersonal skills, with the ability to work collaboratively to garner trust, respect and confidence from others
  • Ability to work effectively under pressure in a fast-paced environment
  • Ability to develop effective working relationships; works cooperatively, exchanges ideas and addresses issues in a constructive manner
  • MS Office experience, especially Outlook
  • Must pass a criminal record check and pre-employment drug screening