Customer Support Representative

3 months ago

Kansas City, United States Freightview Full time

As a **Customer Support Representative**, you will perform customer-facing work which is largely driven by inbound customer communicationincluding phone calls, emails, and live chat. You will be responsible for providing world class customer service by answering general questions about our platform and shipping; performing routine tracking and tracing of shipments; troubleshooting minor site and load issues; and escalating larger problems as appropriate. You will put our customers first by listening, educating, and resolving issues quickly and efficiently.

****Responsibilities:****

* Answer customer calls and emails quickly, address all customer questions and concerns

* Notate all calls and actions in appropriate places

* Perform routine tracking and tracing, updating loads as necessary

* Perform corrections or updates to minor load issues

* Provide solutions to site related issues and/or triage issues as necessary

* Escalate larger customer and load issues to appropriate parties/departments

* Follow all department and Company SOPs

****Required Qualifications:****

* High School Diploma or GED equivalent

****Preferred Qualifications:****

* Values a diverse and inclusive work environment

* Strong communication and interpersonal skills

* Experience working with MS Office; including Word, Excel and Outlook

* Ability to multi-task and demonstrate attention to detail and accuracy

* 1+ year(s) customer service experience

**Equal Opportunity and Affirmative Action Employer**

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. Were committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

**Benefits**

**Your Health, Wealth and Self**

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

* Two medical plans (including a High Deductible Health Plan)

* Prescription drug coverage

* Enhanced Fertility benefits

* Flexible Spending Accounts

* Health Savings Account (including employer contribution)

* Dental and Vision

* Basic and Supplemental Life Insurance

* Short-Term and Long-Term Disability

* Paid and floating holidays

* Paid time off (PTO)

* Paid parental leave

* Paid time off to volunteer in your community

* Charitable Giving Match Program

* 401(k) with 6% company matching

* Employee Stock Purchase Plan

* Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on page.

Standing out among the worlds largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the worlds economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the Worlds Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIns Top Companies in Minneapolis-St. Paul 2021. And were not stopping there Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

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