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Senior Program Manager, Operations
4 months ago
We're seeking a Senior Program Manager, Operations to join our team supporting a large, global client. Program Manager will report to the Dedicated Account Manager, and will be based onsite in either San Jose or San Francisco, CA.
Develop, coordinate, manage and maintain the day to day operations of all fitness & wellness programs for a multi-site client account
Work collaboratively with internal teams (Performance, Marketing, Product, Innovation and Nutrition) to enhance program offerings. Partner with the Dedicated Account Manager to develop strategy and support the execution of these initiatives.
Develop and report on performance and operational metrics
Coordinate with Performance Team to implement program and system changes, introduction of new Exos products or services, and handle escalations
Build and maintain a relationship with the client and their operations team (Participate and organize meetings; Assist in the management and implementation of internal and external systems and vendors
Manage and serve as the point of escalation for the Client Services Center and Client Services Representative
Manage appropriate program budgets, staffing allocation, and execution of services within defined scopes of work
Bachelor’s degree in Health and Wellness, Business, or related field
Minimum of two years of experience in corporate wellness, total population health, or related program management
Proficiency in fitness/wellness program development, implementation and ongoing management
Limited travel (5-15%) required
Strong computer skills, including Microsoft Office and ability to quickly learn internal software systems
Excellent organizational and time-management skills
Moderate use of computer terminal screen, right or left hand use, typing.
Some lifting may require additional assistance from another staff person. Employee expected to use discretionary judgment and ask for assistance from another employee if an item is perceived to be too heavy to lift without assistance.
Residents of California, Colorado, New York, and Washington: Per pay transparency requirements, the compensation for this position ranges from $66,000/year to $79,000/year. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs. Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Additionally, Exos offers a variety of part time benefits (subject to eligibility requirements).
An industry leader in holistic human performance, Exos has spent almost 30 years preparing a variety of audiences to achieve and exceed their goals. Working with elite athletes on the world’s stage, the military, employees of Fortune 100 companies, and members of the community, our coaches, methodology, programming, and technology can be found at over 400 locations around the globe.
Simply put, we are a coaching company that “gets you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. Our employer solutions include fitness center management, on-site coaching and classes, and the Exos Fit app, as well as immersive team-building experiences and virtual personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.
While our reach has expanded, our own goal has remained the same: using evidence-based methodology and strategic programming to help people all over the world unlock their full potential and achieve their goals.
Exos offers reasonable accommodations to job applicants with disabilities.
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