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Senior Program Manager
2 months ago
We're seeking a highly skilled Senior Program Manager to join our Account Success team at Salesforce Inc. As a trusted advisor to senior leaders, you will play a critical role in optimizing the customer's Signature experience and driving business growth.
Key Responsibilities- Partner with Account Success Leadership to perform ad-hoc analyses and interpret key performance metrics to deliver insights and recommendations to leadership.
- Evaluate ongoing business performance against targets and identify areas of growth and opportunity.
- Collaborate cross-functionally with the Account Success Technology team and CSG Business Intelligence team to ensure successful data analysis is transformed into actionable insights.
- Build executive-level presentations for global leadership reviews and support quarterly business reviews.
- Support GTM planning process in partnership with the Account Success Strategy & Programs teams and the CSG Business Intelligence team.
- Excellent presentation and executive engagement skills.
- Self-starter with a high degree of motivation to succeed in a collaborative, fast-paced environment.
- Outstanding written and verbal communication skills with the ability to craft compelling stories for diverse audiences.
- Strong business acumen and stakeholder management.
- Proven track record of structuring and transitioning sophisticated problems to solutions.
- Customer Success Strategy Experience or 10+ years of professional experience in consulting or sales strategy/business operations roles.
- Experience with Business Analysis, Data Visualization, and Marketing Analytics, as well as the ability to translate sophisticated information into easily consumable insights.
- Solid understanding of Org62, Tableau, Snowflake, SQL, and Data Cloud.
- Fortune 100 management or strong understanding of Customer Success.
- Knowledge of Salesforce product and platform features, capabilities, and best use.
- Experience with an enterprise CRM or customer service application.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.
