Facilities Operations Manager
5 hours ago
Coterie Senior Living is seeking a highly skilled and experienced Facilities Operations Manager to oversee the maintenance and upkeep of our luxury senior living community. As a key member of our team, you will be responsible for ensuring the smooth operation of our facilities, providing exceptional customer service, and leading a team of maintenance professionals.
Key Responsibilities- Facilities Management: Oversee the maintenance and repair of all physical aspects of the community, including HVAC, electrical, plumbing, flooring, painting, major appliances, and amenities.
- Vendor Management: Manage outside vendors and contractors, including negotiating contracts and ensuring compliance with terms and conditions.
- Team Leadership: Supervise and develop a team of maintenance professionals, including interviewing, hiring, training, and evaluating staff.
- Expense Control: Implement and monitor programs to control expenses and improve customer satisfaction.
- Department Budgeting: Manage department expenditures within approved budget.
- Apartment Turnover: Oversee the apartment turnover process to ensure vacated rooms are available to rent in a timely manner.
- Customer Service: Maintain company customer service standards by addressing all requests through the work order management system and following through to ensure issues are resolved.
- Compliance: Ensure compliance with all federal, state, and local laws while adhering to Coterie Senior Living's policies, procedures, and safety standards.
- Education: Bachelor's Degree in a related field and/or five (5)+ years of high-rise property management experience.
- Knowledge and Skills: Advanced knowledge in building facility management, project management, and engineering, including building codes, capacity, fire safety, organization, and departmental principles. Specific experience with complex building systems, including building automation systems, work order tracking and management, access controls, and life safety systems.
- Customer Service: Strong customer service mindset and ability to follow through until requests are resolved.
- Performance Management: Solid performance management skills, including the ability to communicate performance expectations, document performance conversations, coach, and document performance issues.
- Decision Making: Demonstrated ability to use independent judgment and discretion to make decisions designed to achieve company expectations and goals for the community.
- Maintenance Tools: Advanced knowledge in the use of maintenance tools, supplies, and equipment and the ability to train others in their safe and appropriate use.
- Collaboration: Advanced skills in working collaboratively and influencing others.
- Time Management: Ability to effectively prioritize and manage time to meet deadlines and achieve goals.
- Computer Systems: Working knowledge of computer systems and applications.
- Communication: Ability to effectively communicate through various means, including cell phone, email, conference calls, remote video conference, and text.
- Physical Demands: Ability to frequently transport up to 60 pounds variable distances, the mobility and flexibility to use required equipment, and to access and work in confined spaces or at heights in excess of 8-9 feet.
- Availability: Ability to be on-call and work weekends as required by work schedule.
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