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Academic Support Specialist
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IT Support Specialist
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IT Support Specialist
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Recovery Support Specialist
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Recovery Support Specialist
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La Plata, Maryland, United States University of Maryland Medical System Full timeJob OverviewCompany OverviewAt the University of Maryland Medical System, we pride ourselves on providing comprehensive healthcare services with a personal touch. Our dedicated team is committed to fostering a collaborative environment where every member plays a vital role in enhancing patient care and community health.Position SummaryThe Recovery Support...
IT Support Specialist
2 months ago
Founded by a service academy graduate who has offshore experience, Core Group Resources' expertise is unmatched in the marine offshore market, finance, IT, renewables, & non-profit for executive search, staffing, and expertise identification.*Senior IT Support Specialist Job Summary*
We are seeking a Senior IT Support Specialist to join our dynamic IT team. This role is pivotal in ensuring the efficiency and effectiveness of IT systems and support services across our global operations. The Senior IT Support Specialist will be responsible for providing advanced technical support, troubleshooting complex issues, and implementing IT infrastructure improvements to meet the company’s operational needs.
*Senior IT Support Specialist Responsibilities*
* Provide senior-level technical support for hardware, software, and network infrastructure across multiple locations.
* Manage and troubleshoot advanced networking and connectivity issues (LAN, WAN, VPN).
* Administer and support Microsoft Windows and Office 365 environments, including user account management, permissions, and group policies.
* Collaborate with internal teams and external vendors to implement IT projects and upgrades.
* Develop and maintain IT documentation, including system configurations, procedures, and user guides.
* Conduct proactive system monitoring and performance tuning to optimize IT operations.
* Implement and enforce IT security policies and procedures to safeguard company data and infrastructure.
* Provide training and mentorship to junior IT support staff, promoting knowledge sharing and professional development.
*Senior IT Support Specialist Position Requirements*
* 6 years of experience in IT support operations, supporting national or global organizations using remote management tools.
* Prior systems administration experience is a plus, with a focus on virtualized / cloud environments.
* Advanced working knowledge of Fresh Service, Microsoft 365 Admin Center, Microsoft Intune (Endpoint Manager), Company Portal, ConnectWise Control Suite.
* Advanced proficiency working and troubleshooting with Microsoft Windows and Mac OS devices.
* Customer service skills to interact professionally and positively with employees and coworkers.
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